Rizalyn Villacorte

RIZALYN VILLACORTE PROFESSIONAL SUMMARY Highly organized and detail-oriented Administrative and Virtual Assistant with over 5 years of experience in office administration, data entry, payroll processing, billing, operations, and customer support. Experienced in eligibility verification and healthcare VA support. Recognized for adaptability, quick learning ability, accuracy, and strong problem-solving skills. Dedicated to delivering efficient support while maintaining confidentiality and professionalism. CORE SKILLS Eligibility Verification & Benefits Investigation Prior Authorizations & Claims Management AR Follow-up & EOB Posting Data Entry & Error Resolution Customer Service & Client Communication Problem-Solving & Process Improvement Confidentiality & Compliance Quick Learner & Adaptable to Training Proficient in Spreadsheets & Online Portals RELEVANT EXPERIENCE Virtual Assistant – Healthcare (Eligibility & Prior Authorization) | WRS Health January 2023-September 2025 Verify patient eligibility and benefits and prior authorization through portals and direct calls with insurance providers. Perform accurate data entry using spreadsheets and maintain organized documentation. Assist with additional tasks such as uploading and downloading data as needed. Maintain secure and accurate patient records by performing data entry, updating EMR/EHR systems, and preparing end-of-day (EOD) reports for managers. General Operations Assistant | PruLife UK September 2020-November 2022 Delivered customer service via in-person, phone, and email interactions. Handled cashiering duties, prepared daily collection reports, and monitored post-dated, returned, and refunded checks. Pre-screened new business applications for accuracy and compliance with underwriting policies. Processed policy services (reinstatement, conversions, amendments) and supported office operations. Assisted with payroll processing, ensuring accuracy and timely disbursement of staff salaries. Administrative Assistant | PruLife UK March 2020-August 2020 Managed schedules, emails, calls, and meetings for the operations team. Ensured secure document handling and assisted with research and special projects. Maintained confidentiality and accuracy in all administrative tasks. Branch Secretary | DPP Printing Press January 2019-January 2020 Monitored and verified client data for accuracy before printing and encoding. Processed client payments and prepared weekly collection reports for head office. Generated files, reports, and documents while tracking system performance. Assisted with payroll preparation for branch employees. Billing Clerk | DPP Printing Press September 2018– December 2018 Generated, reviewed, and issued invoices, ensuring accuracy and timeliness. Maintained billing records, monitored aged accounts, and assisted in financial reporting. Supported client inquiries and coordinated with the accounting team. EDUCATION Bachelor of Science in Business Administration (BSBA) – Major in Financial Management Negros Oriental State University | 2018 Certificate in Java Programming NC IV Metro Dumaguete College | 2019 TRAININGS & SEMINARS The Road to Financial Wellness (2022) Build Your Business (2020) Financial Empowerment Seminar – NORSU (2018)