RIZALYN VILLACORTE
PROFESSIONAL SUMMARY
Highly organized and detail-oriented Virtual and Administrative Assistant with 7+ years of proven experience in office
administration, data entry, billing, payroll processing, and customer support. Skilled in healthcare virtual assistance and
eligibility verification, with a track record of delivering accurate results while managing high volumes of tasks.
Recognized for adaptability, quick learning, and problem-solving skills that drive efficiency and reduce errors. Dedicated
to providing reliable, confidential, and professional support that helps businesses and healthcare providers streamline
operations and focus on growth.
CORE SKILLS
Eligibility Verification & Benefits Investigation
Prior Authorizations & Claims Management
Scheduling, Follow-ups & Calendar Management
Data Entry & Records Management
Electronic Health Records (EHR/EMR) Updates
Customer Service & Client Communication
Problem-Solving & Process Improvement
Confidentiality, HIPAA Compliance & Data Security
Quick Learner & Adaptable to Training
Proficient in Spreadsheets & Online Portals
Time & Task Management
Workflow Optimization & Administrative Support
RELEVANT EXPERIENCE
Virtual Assistant – Healthcare | WRS Health
January 6, 2023-September 10, 2025
Efficiently verified eligibility, benefits, and prior authorizations for 70–100 patients daily through insurance portals
and direct calls, ensuring 100% accuracy, minimizing claim denials and reducing delays in patient care.
Performed precise data entry using spreadsheets while maintaining organized and error-free documentation,
ensuring reliable records for reporting, compliance, and smooth healthcare operations.
Assisted with data management tasks, including uploading, downloading, and organizing files, ensuring accuracy,
accessibility, and timely availability of information for providers and managers.
Maintained secure and accurate patient records by performing precise data entry, updating EMR/EHR systems, and
generating detailed end-of-day (EOD) reports, ensuring compliance, data integrity, and reliable information flow for
providers and managers
General Operations Assistant | PruLife UK
September 1, 2020-November 30, 2022
Delivered customer service via in-person, phone, and email interactions.
Handled cashiering duties, prepared daily collection reports, and monitored post-dated, returned, and refunded
checks.
Pre-screened new business applications for accuracy and compliance with underwriting policies.
Processed policy services (reinstatement, conversions, amendments) and supported office operations.
Assisted with payroll processing, ensuring accuracy and timely disbursement of staff salaries.
Administrative Assistant | PruLife UK
March 3, 2020-August 31, 2020
Managed schedules, emails, calls, and meetings for the operations team.
Ensured secure document handling and assisted with research and special projects.
Maintained confidentiality and accuracy in all administrative tasks.
Branch Secretary | DPP Printing Press
January 1, 2019-January 30, 2020
Monitored and verified client data for accuracy before printing and encoding.
Processed client payments and prepared weekly collection reports for head office.
Generated files, reports, and documents while tracking system performance.
Assisted with payroll preparation for branch employees.
Billing Clerk | DPP Printing Press
September 8, 2018– December 31, 2018
Generated, reviewed, and issued invoices, ensuring accuracy and timeliness.
Maintained billing records, monitored aged accounts, and assisted in financial reporting.
Supported client inquiries and coordinated with the accounting team.
EDUCATION
Bachelor of Science in Business Administration (BSBA) – Major in Financial Management
Negros Oriental State University | 2018
Certificate in Java Programming NC IV
Metro Dumaguete College | 2019
