RIZALYN VILLACORTE
Inapoy, Mabinay, Negros Oriental 6207 |-| -
PROFESSIONAL SUMMARY
Highly organized and detail-oriented Administrative and Virtual Assistant with over 5 years of experience in office
administration, data entry, payroll processing, billing, operations, and customer support. Experienced in eligibility
verification and healthcare VA support. Recognized for adaptability, quick learning ability, accuracy, and strong
problem-solving skills. Dedicated to delivering efficient support while maintaining confidentiality and professionalism.
CORE SKILLS
Eligibility Verification & Benefits Investigation
Prior Authorizations & Claims Management
Scheduling and Follow-ups
Data Entry & Records Management
Customer Service & Client Communication
Problem-Solving & Process Improvement
Confidentiality & Compliance
Quick Learner & Adaptable to Training
Proficient in Spreadsheets & Online Portals
Time & Task Management
RELEVANT EXPERIENCE
Virtual Assistant – Healthcare | WRS Health
January 2023-September 2025
Verify patient eligibility and benefits and prior authorization through portals and direct calls with insurance
providers.
Perform accurate data entry using spreadsheets and maintain organized documentation.
Assist with additional tasks such as uploading and downloading data as needed.
Maintain secure and accurate patient records by performing data entry, updating EMR/EHR systems, and preparing
end-of-day (EOD) reports for managers.
General Operations Assistant | PruLife UK
September 2020-November 2022
Delivered customer service via in-person, phone, and email interactions.
Handled cashiering duties, prepared daily collection reports, and monitored post-dated, returned, and refunded
checks.
Pre-screened new business applications for accuracy and compliance with underwriting policies.
Processed policy services (reinstatement, conversions, amendments) and supported office operations.
Assisted with payroll processing, ensuring accuracy and timely disbursement of staff salaries.
Administrative Assistant | PruLife UK
March 2020-August 2020
Managed schedules, emails, calls, and meetings for the operations team.
Ensured secure document handling and assisted with research and special projects.
Maintained confidentiality and accuracy in all administrative tasks.
Branch Secretary | DPP Printing Press
January 2019-January 2020
Monitored and verified client data for accuracy before printing and encoding.
Processed client payments and prepared weekly collection reports for head office.
Generated files, reports, and documents while tracking system performance.
Assisted with payroll preparation for branch employees.
Billing Clerk | DPP Printing Press
September 2018– December 2018
Generated, reviewed, and issued invoices, ensuring accuracy and timeliness.
Maintained billing records, monitored aged accounts, and assisted in financial reporting.
Supported client inquiries and coordinated with the accounting team.
EDUCATION
Bachelor of Science in Business Administration (BSBA) – Major in Financial Management
Negros Oriental State University | 2018
Certificate in Java Programming NC IV
Metro Dumaguete College | 2019
TRAININGS & SEMINARS
The Road to Financial Wellness (2022)
Build Your Business (2020)
Financial Empowerment Seminar – NORSU (2018)
