Rizalyn Tolentino

I started working in the BPO industry since 2005 and started working from home last year. I have dealt with inbound and outbound accounts, B2B or consumer accounts, sales, customer service and both, US, Australian, UK and NZ accounts.

March of last year when I started working as a Virtual Assistant for an e-commerce business using the Shopify platform. I started as the only VA in the business. Therefore, I did pretty much everything, from responding to customer queries through Gmail and FB regarding shipment times, quality and origin of the products, to processing changes, refunds, and replacements request, to resolving PayPal disputes, posting products and engagements through FB, processing of orders through Aliexpress, etc.

Last quarter of last year, I was promoted as the Program Manager, wherein I had 4 CS VAs, 1 Order VA, 2 fulfillment VAs, and a social media VA. Since then, I was just looking over their performance to make sure that everyone does the job well and assisted them on their issues and concerns. Together with my promotion, I was tasked to launch ads in Facebook and to come up with different adsets on different campaigns which helped the business earn more profit.

With my experience, I am positive that I am the best candidate for this role. Apart from my experience, I do have 2 DSL connections from different provider. I have a laptop and a computer to ensure that I'll have a back up in worst case scenario.