Riz Yap

Riz Yap Contact No.:- E-mail:- LinkedIn: linkedin.com/in/riz-yap WORK HISTORY- - Executive Assistant / Operations Lead Primelab.io • • • • • Legal Associate Misal-Martin Law Offices • • • - Directly reports to the CTO, supports CEO and COO Facilitates meetings Provided well rounded support to project teams, even headed one of them Systemized correspondence follow up and outreach Scraped, filtered and gathered relevant data for company’s use Advocated for clients before court in oral argument by present facts and evidence in most favorable light Conducted legal research and conferred with colleagues with subject expertise to develop strategies and arguments in preparation for presentation of cases Minimize risk exposure through careful advice on business operations and strategic plans Court Decongestion Officer Supreme Court of the Philippines • • Conducted legal research and conferred with colleagues with subject expertise to develop theory and draft legal opinion and judgment Assisted the Judge in formulation decisions and orders - Operations Manager - Virtual Assistant SL Properties Co. • • • • Outsourcing Angel • • - JP Morgan & Chase Co. – Cebu City • ePerformax Co. • • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers Communicated with valued vendors of eBay Australia regarding sales, inventory and customer feedback Technical Support – Supervisory Tier Qualfon Inc. • • Education Analyzed large amounts of data to find patterns of fraud and anomalies Contacted customers directly to notify of fraudulent activity and minimize impacts Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of transactions VIP Customer Support • - Managed and completed administrative tasks by performing business correspondence, transcription and data entry Analyzed and compiled data to prepare comprehensive reports for management Fraud Analyst • • - Assisted COO in managing his businesses Manages his schedules, meetings and some parts of operations Contacted suppliers and hired employees Organized and systemized payroll and company’s bookkeeping Provided High Tier IT support of escalated issues Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones - Juris Doctor - Bachelor of Science in Management Accounting University of San Jose-Recoletos University of San Carlos