Riva Gonzales

RIVA MONIQUE GONZALES La Union, Philippines Mobile: - Email:-OBJECTIVE: Experienced virtual assistant with strong ability to provide administrative support duties. Bringing exceptional organizational skills, multi-tasking abilities, ability to handle email and queries in a calm and professional manner, highly developed project management and problem solving skills. Bringing 4 years hands-on administrative experience . EDUCATION: Tertiary: University of San Jose-Recoletos - Bachelor of Elementary Education Major in Special Education Secondary: St.Francis College - Guihulngan City Negros Oriental - Primary: Guihulngan South Central School - WORK EXPERIENCE: Customer Support Specialist Concentrix - January 2019-June 2019 - Creating, distributing and promoting, e-marketing services to a target market over the Internet or through digital tools. - Works to consistently meet all established goals and metrics. As an Inbound Agent, receives calls from subscribers of clients’ services. - Provides customer support and technical support services for the clients. Received calls from subscribers on the status of their account. Virtual Administrative & Real Estate Assistant - August 2019 - August 15, 2023 - Take calls, manage leads, and data entry in a real estate company. - Worked as a purchasing officer, creating purchase orders, research and canvas materials/equipment. - Work with contracts, splits, commissions and referrals. - Managing the team, schedules and projects. - Handles leads, researching various companies for contact information and to reach out for potential collaboration and creates some marketing strategies for the company. - Create, distribute and promote e-marketing services to a target market over the Internet or through digital tools. - Provide customer support and technical support services, managing several email accounts on a daily basis, ensuring excellent customer care for our clients. - Manage social media content in Linkedin, Facebook and Instagram. - Proficient computer skills using Gsuites tools (Word, Excel & PowerPoint). - Experienced using CRM's, and other systems like Shopify, Amazon, Alibaba / Aliexpress, Teachable, Slack, Active Campaign, Redtail, Salesforce, ClickFunnels, Asana, Kajabi, Mailchimp, Cloze, Evernote, Go High Level, Denefits, Recurly, Answer connect, Basecamp, stripes, Infinity, Trello,Click-Up, D7 lead finder, Monday, Metricool, Erelocation, KvCore, Follow-up boss, Sierra Interactive, Erelocation, Moxiwork, Chime, Airbnb, AirDNA, BNBCalc, VRBO, OwnerRenz, Market VIP/Opcity, Evernote, Upnest, Canva, Publer, Click-up, hubspot,Sticky.io, Ring central, Dialpad and etc. - Basic photo, video and audio editing for marketing content. - Capturing and documenting every detail discussed during meetings, ensuring comprehensive records. - Efficiently managing and organizing files, both physical and digital, for easy retrieval and reference. - Assisting with booking reservations, whether it's travel arrangements, meeting venues, or accommodations. - Maintains the calendars and prioritizes meeting requests for management. Reviews incoming correspondence and identifies items of special interest to management.