Ritzy Maye Badua

I have expertise and experience in Customer Support in which I handled inbound and outbound calls, chat, and email support.

I have worked remotely as a Shopify Email Support and Social Media Moderator for a US company for 5 months where I was tasked to respond to 50 emails or more daily. I was responsible for answering customers' queries and complaints, tracking their orders and updating them, processing order changes, and processing cancellations, and refunds. I was also responsible for monitoring their Facebook page, managing overall activities, and screening for inappropriate or harmful posts within the social platform.

I also worked remotely for a dietary supplements company as a Customer Retention Specialist and was promoted after 2 months as one to Escalation Specialist. I was responsible for handling customer complaints and resolving issues that can't be handled at the frontline level. I work with customers to identify their concerns, determine the best course of action, and resolve any outstanding issues in a timely fashion.

I also worked in a BPO company for a flower shop to a US company for 1 year and 2 mos and I was responsible for addressing customer needs and ensuring they had a positive experience.