Ritzie Edson V Lamina

Lamina, Ritzie Edson V. , CSTE UNIT 36F-31 VISTA TAFT CONDOMINIUM, 2587 TAFT AVENUE, BRGY 728, MALATE, METRO MANILA 1004 NCR PH z-Bottom of Form;z-Top of Form;HTML Markup;Comment; Email:-https://www.linkedin.com/in/ritzie-edson-lamina-/ OBJECTIVE Help companies to find creative solutions, track and resolve inadequacies and help to increase customer confidence and reliability that lead to more effective business practices and more enhanced efficiency and overall work processes using my skills and expertise in the field of IT Business Analysis and Software Quality. SUMMARY OF SKILLS/QUALIFICATIONS Mr. Ritzie Edson V Lamina is a BA/QA Specialist with strong Requirements Management, Analysis and Test Management skills for 19 years, being exposed to other roles including Project coordination, Technical Writing and Production Support. Due to this exposure, he has honed and exhibited strong communication, reporting, coordination, and planning skills. He has extensive experience in the Requirements Analysis/Gathering, Product Improvement, Support and Maintenance, Test Management and Actual Testing of various applications throughout the Software Development Life Cycle (SDLC) in different domains listed below (see Business Applications and Technologies below). In his recent projects, Mr. Lamina was able to lead and coordinate the implementation and management applications of these technologies on a national and global scale. He has worked extensively with various regional managers, consultants, and developers during system implementation and maintenance. He has also made significant contributions in testing these tools and applications for these projects ensuring all defects are captured, would meet client requirements, and exceed client expectations. Experiences or Skills in the following: Advance Expertise in the following Testing Platforms: Manual Testing Tools (IBM Rational Functional Tester, HP QC or Test Director, MS Office, SoapUI, Postman) Test Automation (IBM RFT, ALM UFT(QTP), SmartBear TestComplete, Cypress, Katalon, EndTest, Selenium, Appium) Business Analysis: Data Analysis and Reporting, Requirements Management, Project Coordination and Management, Technical Writing, Dashboard and Reporting Project Management & Ticketing Tools – JIRA, TRELLO, ClickUp, Monday.com, ASANA, ZOHO Project Suites, MS Project, Microsoft TFS, Azure DevOps, WBS, GanttPro, ZenDesk Business Applications and Technologies: CRM – Oracle CRM OD, SalesForce, NetSuite, SAP CRM, Siebel CRM, MS Dynamics 365, Customer Management Systems (CMS) Integration –API (REST/SOAP), FTP, DB Linking, SSIS, SOA, EDA, Middleware and Message Brokers Database – ETL, Oracle PL/SQL, Oracle EBS,MS Access, MySQL, IBM Mainframe eCommerce - Oracle Retek (RMS/RSS), Magento, Amazon, Shopify, Return and Repair Systems, POS/ePOS Supply Chain and Logistics – Oracle Retek (RDMS/RSS), RF Gun, SAP LE, Materials Management FinTech – Oracle Financials (OFIN), Insurance Systems, Claims, Secured/Unsecured Loans, eStatements and SMS, Online Banking, ATM, Branch Teller Systems, Core/Retail Banking (CASA), Blockchain and Cryptocurrency Cellular and Wireless Telecommunications and Technologies – IVR, Internet Over Things, Cloud Storage and Data Warehousing, System On Demand/SaaS, Contact Center Management Solutions OSS and Portal Systems (Web/Mobile), Video Management Systems – Land Registration Systems, Land Titling Systems, Self Help Hotlines/Portals, Recipient and Professional Portals (Medical), Security Systems – PABX Cloud, Video Monitoring Systems, CCTV Cloud Gaming – Console, PC, Mobile, iGaming (Online Poker/Casino), Betting and Tournaments Installation and Operational Qualification of IT Infrastructure (Backup and Archive, Network Installation) Software Development Life Cycles and models (Requirements Management, Production Support and Testing) Waterfall – v-Model, Step Phase/Gate Process Agile – Lean, SCRUM, KanBan, CI/CD, Lean Framework, Rapid Development Full STLC mastery - Test Management, Planning, Execution, Defect Management, Reporting and Coordination for Application Enhancements and New Technologies using JIRA, TFS, HP QC/ALM and other testing tools. Basic PC Troubleshooting including PC Hardware and Software Installation Microsoft Office Package (MS Excel, MS Word, PowerPoint, Visio) CMS, HTML and web designing (WordPress, Sharepoint, HTML Coding, Flash, MS Frontpage, SEO, Screaming Frog, Web Crawlers, Link Checkers, GTMEtrix) Computer Aided Design, UI/UX, Wire Flow/Process Flow, DB/UML Diagramming – FIGMA, MockFlow, MS Visio, AppsDiagram.io, MIRO, LucidChart, Diagram Maker, FlowChart Maker,Draw IO, SmartDraw Programming Languages: Oracle Forms, PL/SQL, Python, C++, HTML/Java and Javascript, UNIX, VB Macros/VBScripting, VB.NET, Mainframe (Navigation) Operating Systems: Windows 98, XPSP2 and higher, Windows Server 2000, Ubuntu, iOS, Android, UNIX/LINUX EDUCATION & CERTIFICATIONS BS Electronics and Communications Engineering (March 2005) – AMA Computer University, QC, Philippines Certificate in Electronics and Troubleshooting (May 2001) – Xavier Technical Institute, QC, Philippines Certified Software Testing Engineer (CSTE, Oct-) – QAI Global Institute Certified Tester, Foundation Level (CTFL-ISTQB, July 2021) – Association for Testing & Software Quality Assurance Project Management Fundamentals (PMP Preparation, Sept 2022) – MST Connect Design Thinking Process (PMP Preparation, Sept 2022) – MST Connect WORK HISTORY Sunlife Group of Companies (September 2023 – December 2023) Roles/ Responsibilities: Sr. Business and Quality Analyst ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Insurance Systems, Backend/ETL Claims files Location: Makati Achievements: Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients Implemented claims process and audit policy improvements globally Rustan’s Group of Companies (January 2023 – June 2023) Roles/ Responsibilities: Sr. Business and Quality Analyst ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: eCommerce Systems Location: Makati Achievements: Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients Implemented Online Store and POS Solutions for GAP, Banana Republic and Old Navy Process improvement Land Registrations Systems, Inc – IL&FS (LARES – ITPI) (September 2021 – October 2022) Roles/ Responsibilities: Sr. Business Analyst ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: LRA OSS and Portal Systems – Executive Reporting System, Accounting System, HR Information Systems Location: LRA Compound, NIA Road, QC Achievements: Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients Implemented OSS and Portal Systems nationwide Process improvement Freelance (May 2019 - August 2019, January 2021 – September 2021) Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role and Technical Writer Game Tester ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Multiple projects (short term/freelance) 6 months – Supply Chain, Documentation and Forum Systems, 1 year – eCommerce platforms Location: Home based, Work from Home (WFH) Achievements: Written and Implemented Technical Documentation processes, deliverables and improvements to multiple clients Provided remote based support for multiple projects Provide Project Coordination, assistance and team management for multiple clients Ubisoft Entertainment Philippines (August 2019 – December 2020) Roles/ Responsibilities: Associate QA Lead, Game Tester, Senior QA Test Engineer with Lead/Management role ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: VR Systems, Gaming Platforms (Console), PC Games, Unreal Engine, 3DS Max Location: Sta. Rosa, Laguna Achievements: Successfully shipped AAA Games Led a young team of Game QAs and improve software testing foundation Trained entire studio for JIRA. Robert Bosch Security Solutions PTE. LTD. (February 2019 – April 2019) Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Video Management Systems, Security Systems  using XML messaging, C# Location: Jalan Pemimpin, Singapore Achievements: Successfully implemented Video Security Solutions in Singapore and China Successfully automated existing Manual test cases which reduced effort to 2 weeks Successfully certified 128 cameras in 2 weeks which was normally done in 1 month. Cochlear Limited, SDN BHD (September 2013 – February 2019) Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role, Performance Test Engineer, Project Coordinator, Business Analyst ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: CRM and SalesForce Solutions, Online Store and iSTORE, Oracle EBS, Kronos Cloud, Amazon Web Services, Cochlear Academy  Magento, eCommerce, Oracle, Java, XML Location: The Vertical Square, Bangsar South, Kuala Lumpur, Malaysia Achievements: Successfully implemented e-Commerce solutions (Magento Online Store Solutions) globally (APAC including Japan, Europe & Middle East, America and Latin America) which increased company’s revenue by 3% in its first implementation Initiated the Test Automation initiatives for Online Store projects and was able to minimize manual execution of 50% of the total test cases Able to take over the role of Business Analyst and Project Coordinator Successfully coordinated team integrations for Portal and Online Store Project which established concrete user requirements and able to address issues with quick turnaround time (1 critical issue is resolved in 0.5 day) Successfully integrated Online Store solutions with CRM and Oracle EBS for a seamless front end and back end processing of orders which eases load work for Customer Support Officers United Overseas Bank (April 2012–September 2013) Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role, Deployment Lead ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: iBRANCH, Branch Teller Systems, Automated Teller Units (TAU), CRM and ATM Solutions  Java, XML Location: UOB Tower Annex, Alexandra Road, Singapore Achievements: Successfully implemented Teller and ATM solutions across Singapore which increased Customer Self-Service operations by 75% and increased Customer Satisfaction by 11% Able to take over the role of Deployment Lead and successfully led a team of 5 – 10 people in the entire deployment process (from Planning to actual implementation and heightened support) Able to establish strong relationships with Branch Managers SCOPE International (M), SDN BHD (May 2010 – April 2012) Roles/ Responsibilities: Senior QA Test Engineer with Lead/Management role, Project Coordinator, QA Test Automation ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Customer Enhancement and Management Systems (CEMS)  Java, Mainframe, IVR Core Banking Implementation  Java J2EE, IVR CCMS CUP Cards, Credit Card Activation  Mainframe, IVR Phone Banking  IVR, Mainframe Location: Section 14, Petaling Jaya, Selangor Achievements: Successfully implemented CRM solutions across APAC (Asia Pacific) which increased Customer Self-Service operations by 35% and increased Customer Satisfaction by 23% Initiated the Test Automation initiatives for CEMS projects and was able to extract 100% accurate data with less time Successfully coordinated team integrations for CEMS projects and became the middleman in the discussion between the Project Teams and Business Teams across APAC (Asia Pacific) IBM Solutions Delivery, Inc. (March 2009 – May 2010) Roles/ Responsibilities: Senior QA Test Engineer, Project Coordinator, IT Specialist/Consultant, Business Analyst ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Customer Management Systems and Contact Center Applications  IVR Location: Makati City, Philippines Achievements: Successfully implemented IVR solutions across North America which increased Customer Self-Service operations by 85% and lowered actual load for Operations by 37% Able to take over the role of Business Analyst and Project Coordinator Successfully coordinated team integrations for CEMS projects and became the middleman in the discussion between the Project Teams and Business Teams across APAC (Asia Pacific) Accenture, Inc. (March 2006 – March 2009) Roles/ Responsibilities: Senior QA Test Engineer, BCP Coordinator, QA Test Automation, IT Specialist/Consultant, CSTE, Production Support, Developer, Team Lead for People Engagement, Community Writer/Columnist ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Retail Management Systems and Store Solutions  Oracle DB, Oracle Forms, PL/SQL, Java Depot and Store Solutions  ClearBasic, Oracle DB, Oracle Forms, PL/SQL, Java Retail Distribution Systems and Logistics  Oracle DB, Oracle Forms, PL/SQL, Java, RF Guns Location: Makati City, Pilippines Achievements: Pioneer Software Tester for Best Buy Canada Successfully established as the Subject Matter Expert for Testing Successfully aligned projects to Testing Standards Implemented First Level support for retail applications which minimized escalations by 100% Increased Team Engagement by 87% and lowered retention rate by 1% Successfully implemented POS solutions for Best Buy Canada Initiated the first Performance Testing initiatives for new and existing front-end applications for Best Buy Canada which increased the load capacity and performance application after a series of findings Successfully hosted and organized team building activities for retail application and Oracle teams Successfully hosted and organized team building activities for project clients and management teams Successfully implemented strong communication between employees and management through a series of engagement activities Kingdom Builders, Inc. (March 2005 – March 2006) Roles/ Responsibilities: Functional Support/UAT ***Please see Professional Accomplishments below for description and additional Roles Projects Handled and Technology: Interactive TV and HDTV  Electronics and Wireless Technologies, Embedded Software, Assembly Language Location: 16F Tycoon Center San Miguel Avenue, Pearl Drive, Ortigas CBD, Pasig City Achievements: Successfully established as the Subject Matter Expert and represented Business in the acceptance and sign off of UAT Minimized the number of turnover time for repairs of Protron TVs for Canada Implemented First Level support for Customer Front End complaints which minimized escalations by 92% PROFESSIONAL ACCOMPLISHMENTS AND ROLES/RESPONSIBILITIES Business Analyst (Systems/Software Development/IT) Designs new IT solutions to improve business efficiency and productivity. Working closely with the client, analysts examine existing business models and flows of data, discuss their findings with the client, and design an appropriate improved IT solution. Produce outline designs and costings of new IT systems, specifying the operations the system will perform, and the way data will be viewed by the user, present their design to the client and, once it is approved, work closely with the client team to implement the solution. Addressed all Client issues (Medium, High and Critical levels) for applications. Worked with the developing team, clients, and counterparts across the globe to ensure technical compatibility and user satisfaction. Oversee the implementation of a new system. Monitored the Database performance (Locking, Slow Performance). Participated in the job monitoring and verification. Prepare and summarize WBS with macro/detailed estimates. Prepare functional specifications, epic/user stories, acceptance criteria and mock-ups. Update or maintain existing documentations (presentation of the tool, use guide etc.) Represent the team to various stakeholders and sponsors to define/refine business priorities. Communicate with support team for Production support. Provide and monitor 3rd Level application support under the team scope. Capture and translate functional and non-functional requirements into development tasks in the form of User Stories, user cases, and functional specifications. Subject Matter Expert on allocated systems, including the current and future operational state, limitations, and opportunities for investment. Collaborating with cross-functional teams including developers, project managers, and quality assurance analysts to ensure that requirements are met, which includes dependency management in the technical and functional sense. Work closely with the Product Manager and stakeholders to analyze and understand the client and business needs. Collaboratively drive optimizations within the development teams and globally across teams in terms of requirements capture, tooling, and process improvements. Interact with third parties and other Business Analysts to work through systems flows and requirements elaboration. Day-to-day analysis and management of change requests in relation to the project plans to ensure agreed deadlines are met. Take responsibility for the quality of Product deliverables. Perform and assist in User Acceptance Testing. Production Support in the delivery of Business Continuity and Resilience (BCR) program ensuring compliance with the Company's Global BCR through implementation of Business Continuity Plans (BCP), monitoring of productions issues and hosting Defect Management calls engaging with Client stakeholders as to the priority of defects that are to be fixed via the Client CDM process. Managing Level 2 or 3 end to end escalations while proactively engaging the other support teams for ticket follow up and resolution and keeping the Business updated as appropriate for the ticket severity. Senior QA Test Engineer with Lead/Management role Provide inputs and estimates for Test Planning Communicate with different teams in different platforms for requirements and clarifications Created and executed Test Plans thoroughly. Created and Submitted Test Scripts ahead of or on time. Implemented Review Points completely and update point sheet properly. Ensured defects are captured, reported and monitor its resolution Ensured high quality end products for client use Coordinate, monitor, and report the work for a 1 – 5-person test team Provide leadership, mentoring, feedback and continuous improvement for trainees, peers/team and end users Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Responsible for sprint and release commitments, impediment resolution, escalations Interact with product management, project management and development teams to develop a strong understanding of the product functionality and testing objectives Game Tester Playing the game to completion repeatedly in different ways and situations. Completing all side quests and exploring all levels and POIs. Perform Technical Design tests, Object Bank validation and World Design testing. Finding and exploring locations not anticipated by the game designers. Making a note of all glitches and bugs in the game. Collecting all XP points and leveling up characters. Achieving the highest character level. Playing with different characters and use different cheats to break the game. Test different versions of the game across multiple platforms including VR, consoles, and PC. Play games using different settings and options if available. Check for typos, spelling mistakes and grammar. Report any error codes and communicate any issues to the game designers. Recommending game additions or modifications. Create and proof related documentation with game including manuals, instructions, and other booklets. Rating the game in terms of enjoyment and difficulty. Deployment Lead Provide coordination with the analysis, acquisition, implementation and installation of new hardware and software. Responsible for ensuring that hardware and software systems are fully deployed, implemented and functioning. Responsible for the planning of the roll-out process and sequence of new systems and platforms including all IT-related systems, communication systems and, in some cases, IT-driven security systems. Prepare engineering plans, instructions, mapped IT system diagrams and installation technical design packages. Work with all IT-related professionals and manage the deployment process. Participate in the going-live phase of the project. Communicate with all departments as to the progress of the project. Provide support or manage a support team for deployment and initial production issues. Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable through series of Tests in SIT, UAT and ORT Project Coordinator Helped teams across the project for all types of Communication efforts and mediums related to the Project. Provide Project Estimates, inputs on resource allocation and End User Training Defect Management Ensures that all teams are following the Run Plan and Test Plan Ensures that all gaps, requirements and issues are addressed effectively across all teams or to required resources. QA Test Automation Develop automation test plans, test scripts and test reports according to business, functional and user requirements. Participate in reviews of application designs, functional requirements, and specifications. Perform application automation feasibility analysis. Design and build modular, reusable test automation scripts for long-term use. Adhere to automation processes and coding standards. Perform analysis on defects discovered through automation to determine the cause and legitimacy of reported issues: script versus application defects. Collaborate effectively with QA, Business, and Development partners. Coordinate, monitor, and report the work for a 1 - 3-person automation team. Certified Software Testing Engineer (CSTE) Aligned project standards to current testing standards Subject Matter Expert for Testing Standards and Processes Application Developer with Production Support and Off-Site Support (On Call) Addressed all Client issues (Medium, High and Critical levels) for applications. Hence, business continuity is ensured Worked with clients and counterparts across the globe for investigation of errors and bugs Monitored critical jobs during support window Monitored the Database performance (Locking, Slow Performance). Participated in the job monitoring and verification. Raised issues encountered during build or fix to Team Lead immediately. Provided Break fixes, code changes and Root Cause Analysis Performance Test Developer Design, build, maintain a performance testing environment using HP Loadrunner On board new customers to the Performance Testing Service Review of Performance Testing requirement Analysis of application usage profiles and volumetrics Creation, execution and troubleshooting of Performance Test scripts using HP LoadRunner Analyse test results then create, review and present Performance Test reports Help identify and manage the risks and issues Work with manual testers and BAs to ensure upstream test planning is optimized for the efficient delivery of automated testing Other accomplishments for SDLC Support, Test and Development: Accepted Daily Hand-off from global counterparts Completed deliverables within schedule/SLA time Coordinate with Other Teams for Planning, Work Estimation, to resolve issues Followed-up on and ensured closure of issues raised Raised change requests to Leads for Out-of-Scope issues Prepared and send daily status report Followed project standards and procedures Provided feedback on Project Processes and Standards Used templates provided by the project Independently researched issues before asking for assistance Responsible for ensuring a collaborative environment with other team members to ensure the team’s overall effectiveness Read emails in a timely manner (Project and Client mail) Alerted the Team Lead as soon as budget for a deliverable will not be met, or when target end date may not be met. Inform Team Lead of planned vacations or trainings ahead of time. If unable to come in work, inform lead at least 4 hours before scheduled shift. Participated in review activities/conference calls with onshore/offshore team Created Meeting Minutes of Conference calls with global team Technical Writer/Columnist Wrote articles for Company Organizations and engagements Organize Events and Activities for People Engagement Maintain effective communication with team to understand the business process, functionality, and software to produce well documented guides Determine the needs of end users of technical documentation Study product samples and talk with product designers and developers Work with technical staff to make products easier to use and thus need fewer instructions Organize and write supporting documents for products Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms Revise documents as new issues arise, as needed Update documents to reflect new changes in software Create new documents and complete updates as requested by different departments Maintain Company Wiki page Create and Maintain Release Notes Provide impact analysis for all documentation on changes based on the Release Notes REFERENCES Joy Tanael -/-- QA/Test Manager, United Overseas Bank Gail T. Sanchez-/-- Senior Software Engr, SCOPE International (M), SDN BHD Anna Pundanera - /-- BA Manager, Land Registrations Systems Inc (LARES) Anna Mangsat - /-- Project Manager/SEO Manager, Brightgreen Charishma Fernandez - - Test Lead, PlanIT Software /-Elaine Cruz / - /-- BA Lead, Land Registrations Systems Inc (LARES). Eve Marcelle - /-- Marketing Director, Camel Active Eric-- Project Service Coordinator, Hoshan Group Co. Ltd. KSA Daniela Tew - /-- QA Manager, Internet Brands