RITIKA AKANT
Wakad, Pune |- |-
PROFESSIONAL SUMMARY
To obtain a position of responsibilities that utilizes my skills and capabilities and keen to work in an
environment where I can enrich my knowledge.
EXPERIENCE
06/2019 - Current
(4 Years)
Assistant Manager – Customer Success
Mogli Labs India Pvt. Ltd.
Experience in Enterprise and Packaging vertical: Involved in start-to-end process of order fulfilment from order processing to
shipment delivery.
Relentless focus on KPIs - Order processing, releasing order to supplier,
material follow-up, invoice generation, on-time shipment delivery at end
user and smooth functioning of business operations.
Responsible to maintain and improve Invoice to Ship (I2S) TAT, Ship to
delivery (S2D) TAT and timely closure of POD.
Regular interaction with Internal stakeholders - Sales, Sourcing, Finance,
Technical and Logistics team to resolve issue related with order processing.
Coordination with Logistic Supply Partner (e.g., Delhivery, Bluedart) in order
to align shipment pickup/drop from supplier's end or client’s end.
Working on company internal portals – EMS, SCM, EOC, Grafana.
Report and Data Analysis: 1) Prepare and share OTIF report of all clients (approx. client count 25) with
sales on monthly basis.
2) Prepare and share complete shipment status report to key clients like
Zepto, Tatacliq on daily basis.
3) Shipment pendency report preparation and sharing with internal
operations and warehouse team on daily basis.
4) Sales summary report preparation and sharing with sales on daily basis.
5) Prepare and share open orders pendency report of key client (firstcry) to
sales team on daily basis to expedite complete order fulfilment.
07/2017 - 06/2019
(02 Years)
Purchase and Order Execution Specialist
Truelytics Ecomm Pvt. Ltd.
B2C Order Fulfilment - Fulfil orders generated on companies
E-commerce website along with material pick-up and delivery alignment
B2B Order Fulfilment - Sourcing of incoming Bulk Merchandize
orders from best cost supplier in line with required quality at
defined timeline.
Catalogue Management - Uploading new product category post
price finalization
Maintain and updating Supplier Database (Contact, Price List etc.)
10/2016 - 01/2017
(03 Months)
Assistant Manager - Service Operations
ACL MOBILE LTD, Noida
Learned basic knowledge of Enterprise Messaging Services, difference
between Pull Messaging and Push Messaging Services
Served top banks as my clients.
Worked on Admin Zone for new client addition, activating and deactivating
client from database
07/2014 - 10/2016
(02+ Years)
Worked on online portals - Mesoka, Admin Zone and Jeera.
Executive - Key Account Servicing/Client Servicing
INFO EDGE (INDIA) LTD, Noida – 99 Acres
Served Top Builders and Brokers of Ahmedabad as my client.
Online response/Organic response generation for client’s project using SEM
and SEO terms.
Responsible for Lead Management, designing E-MAILER, BANNER, BUYER
FEEDBACK CAMPAIGN, Quality check conduct activities.
Used online tools like CRM (Customer Relationship Manager) and
PROPADMIN, ERP etc.
EDUCATION
B.Tech (Chemical, 2014) India, Jaypee University
Technology, Guna
of Engineering &
SKILLS
Power BI, Job Ownership | Team handling | Communication skills | Root Cause
Analysis, MS Excel | Data Analysis and Report Prep. | Software - ERP, EMS, SCM,
Jeera, Microsoft Office 365
LANGUAGES
English, Hindi, Marathi
