Ritesh Arora

12, Model Town, Street No. 1, Amritsar. Ritesh AroraPh:- Mobile:- E-Mail:--__________________________________________________________________ Curriculam vitae Career Objective:- Seeking an opportunity to work in more challenging assignments. so as to learn and contribute in an efficient manner towards the success of the organisation and to prove professional capabilities, skills, knowledge and experience. Summary: - Total experience : 12years Major skills : Good communication and convincing power. have a rich exposure to system administration. including installation and configuration, maintenance, disaster recovery management and facilities management, governed by communication protocols. A keen communicator and team player with excellent relationship management, leadership, analytical and problem solving skills. Qualification:- B.c.a from ignou delhi ( correspondence ) 3yr degree diploma in computer hardware & network engineering from IIHT (amritsar regional centre). MBA Information System Computer skills : Computer Assembling, troubleshooting and Repairing. Computer networking in novell, win- NT, 2000 and linux. internetworking, Network Security, Cisco network support Disaster Recovery, 1st to 3rd Line support. hand in ms-word, ms-excel, ms-power point. hand in programming language C, C++, VB and Oracle o/s: win2k&2003(server & prof.) / xp (home & prof) / nt. Protocols: tcp /ip, dhcp, NETBIOS, FTP, POP, SMTP, VPN, Cisco Switches & Routers. Servers: active directory, dns& DHCP, WINS, Citrix Client. Mail: Lotus Notes 6/7, Lotus Domino 6/7,MS Exchange 2003, Outlook & webmail Strength:- 1. Quick learner 2. Optimistic Thinking 3. Hard Working. PROFFESSIONAL DETAILS Experience: Organization: - Max Life Insurance Co. LtdSep – 2008 to Jan-2015 Designation : - Assistant Manager-Service delivery Job Profile:- Policy Issuance /NB Management: Quality Check and Underwriting the New Business, Internal Audit, Maintaining MIS for Paid Data, Highlight the Discrepancies, Ensure adherence to documented processes, procedures and controls and Process and Operational Control with quality Banking: Cheque & Cash Entries & Handling. mis, Maintaining daily tracker of daily login files. customer/Agent Servicing: Responsible of customer services, Handling front desk at Area Offices and maintaining Agent/ Customer complaint books . WIP Management. POS , Complaint Tracker Management. Administration of the Branch Agent Contracting Claim Handelling ( Death, Health & Maturity ) Service 2 Sales Surrender Retention Customer Transaction Analysis Experience: Organization: - ICICI Lombard gic. ltd. April – 2006 to Aug – 2008 Designation : - Associate to Operation Manager-Operations Job Profile:- quality check: Checking files of any discrepancies and co-ordinate with all channels Online punching of files Banking: generating PIS of daily cheque’s banked, Cash handling, banking reconciliation. mis: Maintaining record of daily login files, Payout MIS customer service: Resolve the queries of the daily customers. Administration : Bills processing, Handelling Vendors IT Sector : Handelling Problems of Network and Server, Quardinate With Mumbai and Chandigarh Team regarding Problems, Troubleshoot Routers, Switches & LAN Organization: - Nv Computers Mar–2004 to apr–2006 Designation : -Technical Engineer Job Profile:- Assembling computers. Installing & Troubleshoot Software’s. Installing & Troubleshoot Server & Windows client. Installing & Troubleshoot Routers, Switches, Hubs & Network Printers. Configurating & Troubleshoot LAN, ISDN BRI & Modem’s Installing & Troubleshoot Active Directory Services, DHCP & TCP/IP. Computer Networking and internetworking. Installing & Troubleshoot Antivirus Software’s. resolving problems of computer hardware & software at customer end. Maintained a Good Relation with customers. Organization: - Xpert Solution Jan–2003 to Feb–2004 Designation : - Technical Engineer Job Profile:- Assembling computers. Installing & Troubleshoot Software’s. Installing & Troubleshoot Server & Windows client. Installing & Troubleshoot Routers, Switches, Hubs & Network Printers. Configurating & Troubleshoot LAN, ISDN BRI & Modem’s Installing & Troubleshoot Active Directory Services, DHCP & TCP/IP. Computer Networking and internetworking. Installing & Troubleshoot Antivirus Software’s. resolving problems of computer hardware & software at customer end. Maintained a Good Relation with customers. Achievements: Head Associate with ICICI Lombard Gic ltd. You Are Winner Certificate for Contest ‘Atithi Devo Bevo ‘ Customer Appreciation for good handling of customers Star of Month for May month. Nomination from Training Manager for Handling HNI NRI Customer and get the case login Apprication mail from assistant manager for mainting good WIP Your Are Winner for maintaining Customer Query Resolution more than 95% and POS decline 0% ( Policy Owner Services ) Certification for LTSP ( Long term saving Protection Program ) Promoted to Assistant Manager Got Customer Appreciation Medallion Training: 1 month in CCNA Dept. (Jetking, chd.) platform: cisco router 2600, 2500 and switch 2900. Hobbies : -playing cricket Listening music Reading books aim : - to be a specialist network engineer PERSONAL DETAILS Name : ritesh arora Father’s Name : Shri.Sham Sunder Arora Mother’s Name : Smt.Satish Arora Date of Birth : 2nd Aug1980 Nationality : Indian Marital Status : Married Language known : Hindi, English & Punjabi Date: Place: (Ritesh Arora)