Ritchel Daguman

Hi! I’m a customer support and operations professional with 7+ years in remote and offshore roles. I’ve led a team of specialists handling chargebacks, returns, fraud reviews, and backend coordination, while also driving admin support and process improvements.

Skilled in Zendesk, Shopify, Recharge, and Stripe, I enjoy making workflows smoother for both customers and teams. What sets me apart is my ability to balance customer-facing support with backend operations, helping improve efficiency, satisfaction, and team productivity.

I’m excited about opportunities in remote support where I can bring this blend of skills and continue adding value to both customers and teams.

I’d love to learn more about your needs and how I can support your goals. Let's Connect!