Rita Ubah- - (Whatsapp Instant messaging)
Professional Summary
I take ownership of your daily operations and administrative tasks so you can focus on the big
picture—growing your business. I've supported businesses across different sectors in
streamlining their workflows, ensuring tasks are completed efficiently and on time. I simplify your
operations and handle the details that matter most, providing high-level operational support to
executives, small business owners, and teams.
Skills
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Reporting and Documentation
Operations Tracking
Operational Efficiency
Organizational Skills
Professionalism
Interpersonal Skills
Problem-solving Abilities
Project Management
Analytical Skills
Multitasking Abilities
Time Management Abilities
Teamwork and Collaboration
Scheduling Management
Inventory Management
Market Research
Reliability
Adaptability and Flexibility
Excellent Communication
Professional Demeanor
Professional Experience
Operations Support Specialist
January 2022 - August 2024
Springboard, San Francisco, California, United States
● Facilitated cross-functional meetings to discuss project progress, challenges, and
potential solutions.
● Prepared data analysis reports and agendas for presentation in management meetings.
● Coordinated with various departments to ensure smooth workflow and timely completion
of projects.
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Communicated effectively with team members, stakeholders, and clients to address
concerns or provide updates on project status.
Provided exceptional customer service by addressing inquiries promptly and
professionally.
Supported business operations by preparing and processing documentation.
Responded to emails and phone messages, providing clear and concise answers to
inquiries.
Tracked project deliverables and kept stakeholders informed with regular updates.
Email Support Representative and Virtual Assistant
Lioness Community Care, Arizona, United States
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Organized and Co-ordinated multiple email inboxes specifying the important emails
Coordinated with other departments when required, ensuring seamless customer
support across multiple channels.
Handled escalated requests for support on complex issues.
Maintained accurate records of all customer interactions in company databases.
Conducted research on specific customer issues to provide accurate solutions.
Received inbound calls, emails, and web chat requests for customer support.
Responded to customer inquiries via email in a timely and professional manner.
Resolved customer complaints and concerns through email communication.
Maintained a high level of empathy while addressing sensitive customer situations.
Virtual Assistant and Administrative Support
MetalPro Buildings, Ontario, Canada
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August 2020 - November 2022
April 2019 - June 2020
Handled data entry tasks efficiently while ensuring the accuracy of information entered
into databases or spreadsheets.
Conducted internet research on various topics as requested by clients.
Transcribed audio recordings from interviews or meetings for further analysis or
documentation purposes.
Maintained strict confidentiality regarding sensitive client information at all times.
Scheduled appointments, meetings, and conference calls for clients using various
scheduling tools.
Updated website content using content management systems (CMS) as needed or
directed by clients.
Education
Bachelor of Science (B.S.): Plant Science
JS Tarka University, Nigeria(NG)
Language: English
Proficient (C2)
High School: Sciences
Intelligentsia Educational Academy, NG
