Rita Samuel- Port Harcourt, Rivers State Nigeria. | -
PROFESSIONAL SUMMARY
Seasoned Virtual Assistant with over 3 years of comprehensive experience in administrative support, hospitality management, and
customer support. Successfully managed calendars, scheduled appointments, and coordinated travel arrangements, resulting in a
20% increase in efficiency. Proficient in handling email correspondence, responding to inquiries, and prioritizing tasks, maintaining a
95% response rate within 24 hours. With a background in hospitality management, adept at ensuring guest satisfaction and
managing hotel operations, leading to a 30% reduction in customer complaints. Known for attention to detail, strong organizational
abilities, and excellent communication skills. Committed to delivering exceptional assistance and contributing to the success of
clients and organizations.
CORE COMPETENCIES
● Data Entry
● Effective Planning
● Lead Generation
● Administrative Support
● CRM Software
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Sales and Marketing Automation
Project Management
Business Optimization
List Building
Email Management
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Calendar Management
Cold Calling
Email Marketing
File Confidentiality
Strategic Communication
TECHNICAL TOOLS
● Google Suite
● Zapier
● Buffer
● Canva
● Hubspot
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Zoho CRM
Trello
ClickUp
GoHighLevel
Calendly
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Notion
Contact Out
LinkedIn Sales Navigator
Team Viewer
Slack
PROFESSIONAL EXPERIENCE
Social Media Manager & Customer Support – Kimwash
Jan 2024 – 2025
● Developed and managed content for social media platforms, increasing followers by 50% over two years.
● Planned and executed social media campaigns, boosting engagement by 40% and brand visibility by 35%.
● Responded to customer inquiries and complaints via social media, email, and phone, maintaining a 95% satisfaction rate.
● Created engaging posts, graphics, and videos, enhancing the brand's online presence.
● Monitored social media metrics and generated reports to measure campaign success, improving campaign ROI by 25%.
● Engaged with the online community, fostering positive relationships and addressing feedback promptly, increasing customer
retention by 20%.
Virtual Assistant –Freelance
Aug 2023 – Jan 2024
● Provided virtual administrative support to multiple clients, including managing emails, scheduling appointments, and
coordinating virtual meetings.
● Developed and maintained detailed databases and contact lists, improving data retrieval and communication.
● Assisted in content creation and management for clients’ websites and social media platforms, boosting online presence and
engagement.
● Coordinated travel arrangements and itineraries, ensuring seamless travel experiences for clients.
● Managed billing and invoicing processes, ensuring accurate and timely payments.
● Applied skills in multitasking, attention to detail, communication, and administrative support to meet client needs effectively.
Manager/ Administrative Assistant -Pentagon Hotel and Suites
Sept 2019 – june 2023
● Efficiently managed hotel budgets, controlled expenses, and identified opportunities for revenue growth, increasing annual
revenue by 20%.
● Ensured compliance with hotel standards and industry regulations, implementing quality control processes that reduced
customer complaints by 30%.
● Orchestrated numerous successful events, including corporate conferences, weddings, and private functions, resulting in high
client satisfaction and repeat business.
● Handled administrative tasks such as scheduling, payroll processing, inventory management, and maintaining accurate records,
improving operational efficiency by 15%.
EDUCATION
● Masters in Administration
-University
of
Port
(in view)
● Bachelor in Educational management - University of Port Harcourt, Rivers State
CERTIFICATION
● General Virtual Assistance – AssistVA
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Alx virtual Assistant
Harcourt,
Rivers
State
2017
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