Rita Nwugo

Chioma Rita Nwugo Virtual Assistant | Customer Service Representative | Reliable Chat Support Specialist LinkedIn:https://www.linkedin.com/in/chiomanwugo Professional Summary ●​ Detail-oriented and highly adaptable Virtual Assistant and Customer Support Specialist with proven experience in providing high-quality administrative and customer service support in fast-paced environments. ●​ ALX-certified Virtual Assistant skilled in managing calendars, scheduling appointments, handling customer inquiries via calls, emails, texts, and live chat, and coordinating team workflows. ●​ Proficient in Google Workspace, CRM tools, Trello, Asana, and Slack to streamline processes, manage bookings, and enhance customer satisfaction. ●​ Committed to delivering timely, accurate, and professional support while maintaining a customer-focused approach. Key Skills & Core Competencies ●​ Customer Service & Client Relations ●​ Calendar & Appointment Scheduling ●​ CRM Management ●​ Multi-Channel Communication • Administrative Support ●​ Task & Workflow Management • Detail-Oriented & Organized ●​ Problem Solving & Issue Resolution ●​ Professional Communication Skills ●​ Tech Savvy (Google Workspace, Microsoft Office, Social Media) Professional Experience Virtual Assistant,Steadfast International July 2022 – December, 2025 ●​ Provided prompt, professional responses to customer inquiries via email, WhatsApp, Facebook Messenger, and Instagram DMs, ensuring timely issue resolution and high customer satisfaction. ●​ Managed appointment scheduling, coordinated calendars, and organized client bookings to streamline operations. ●​ Maintained accurate records of client interactions and followed up with customers to gather feedback and ensure positive experiences. ●​ Assisted with basic administrative tasks, including inbox management, data entry, and light bookkeeping (invoices and payment follow-ups). ●​ Supported social media messaging for customer inquiries, providing consistent, friendly, and helpful communication. ●​ Escalated complex customer issues to the appropriate teams for swift resolution while keeping clients informed. Volunteer Activities Virtual Assistant Volunteer - ALX Training Program August 2024 ●​ Revamped a client’s CV by redesigning the layout, refining content, and enhancing clarity, significantly improving her chances of securing job opportunities. ●​ Developed and implemented a social media growth strategy for a small business owner, successfully optimizing their business page and increasing engagement and audience reach. ●​ Consistently delivered high-quality virtual assistance within tight deadlines, ensuring client satisfaction through proactive communication, efficiency, and attention to detail. Education Bachelor of Arts in English and Literary Studies - Alex Ekwueme Federal University, Ndufu-Alike, Ikwo September, 2014 – August, 2018 Certification Virtual Assistance – ALX Africa https://drive.google.com/file/d/1sOE3NopGPIlw9QLw_UiruiUZvKG_QxO0/view?us p=drivesdk EF SET Certificate in English Proficiency – C2 Proficient (72/100), 2025 https://drive.google.com/file/d/1Jn5YRcq6C2BxiJEWYRDegcl4AbLmDA8-/view?us p=drivesdk Interests ●​ ●​ ●​ ●​ Customer Experience & Support Continuous Learning & Professional Development Technology & Productivity Tools Remote Collaboration & Teamwork