Rita Kabugi

RITA KABUGI Address:-, Nyayo Stadium - Nairobi Phone: - Email:- To become a new breed of reputable professional in customer service industry who handles, each task given with utmost professionalism in order to achieve the objective of the organization. WORK EXPERIENCE 04/2019 – 04/2020 Call Centre Advisor, Tulaa Technologies, Nairobi Responsibilities: Managing clients incoming and outgoing calls Managing clients database using CRM software Taking orders from clients Maintain files of SOPs Maintenance and updating KPI’s for the team monthly Carrying out of telephone interviews and inducting of new employees in the firm Reeducating the farmers about Environment conservation Ensuring the turnaround time on escalated issues is maintained Escalation of clients issues to respective department Prospects client credit checks Marketing and sales Agronomy advisor Being a link between the clients and the rest of the departments Creation of questionnaires inform of surveys from Google Debt recovery officer 09/2018 -12/2018 Air pollution intern, Environmental Compliance Institute, Nairobi Skills and responsibilities Carrying out green school activities Writing air pollution proposals Engaged in air pollution policies and action plans formulation 09/2016– 01/2017 Attaché Occupational health and safety , Flamingo Horticulture, Naivasha Skills and responsibilities Conducted safety checks Participated during audits Induction of health and safety Processed accident reports Document filing and data entry EDUCATION 2014 - 2018 Bachelor 0f Science in Management of Agro-ecosystem and Environment, University of Nairobi. 2009 - 2012 Kenya Certificate of Secondary School Education; Mahiga Secondary School. ADDITIONAL SKILLS Scientific research. Result communication. Project planning, implementation and management skills. Report writing Data entry and database management. E driving license, clean and valid. Carrying out environment trainings. Environmental clean ups. Easily adapt to any environment. REFERENCES Ann Jeddy Murugi Call Centre manager, Tulaa technologies, Nairobi Cell: - Email:- Mr. G . Opondo Director Environmental Compliance Institute Cell: - Email:- Lucas Amoth Occupation health and safety officer supervisor, Flamingo Horticulture, Naivasha Cell: - Email:-