Rita Emonyon

Hi Meet Rita, Your Certified Supercharged VA & Customer Service Superstar Rita Emonyon About Me: As a highly skilled Virtual Assistant, I excel at managing diverse business operations, streamlining processes, and ensuring seamless communication. From coordinating schedules to overseeing projects, I'm your ultimate business partner. My expertise includes: Unleashing productivity and exceeding client goals, Managing emails, calendars, and tasks with precision, Conducting research and preparing reports and, Troubleshooting tech woes with a smile. But that's not all! I'm also a customer experience aficionado, dedicated to delivering exceptional experiences that leave a lasting impact. My customer service strengths include: Active listening and empathy Innovative problem-solving and conflict resolution Product knowledge and troubleshooting expertise Time management and multitasking mastery Let's connect and take your business to new heights. I'm eager to collaborate with like-minded professionals and organizations that prioritize excellence. My Skills And Expertise Calendar Management Project Management Communication Social Media Management Travel Coordination Confidentiality Tech-Savvy Scheduling Email Management Phone Etiquette Documentation Research Rita Emonyon Rita Emonyon My Work Experience Customer Support | OJIE Concept Services Delivered top-notch customer service support, resolving queries and issues via phone, email, and chat, ensuring 95% customer satisfaction rate. Provided timely and effective support to customers, addressing concerns and resolving problems, resulting in 25% increase in customer loyalty. Utilized excellent communication skills to handle customer inquiries, complaints, and feedback, maintaining a positive and professional demeanor. Offered empathetic and solution-focused support to customers, ensuring prompt resolution of issues, and contributing to a 90% first-call resolution rate. Rita Emonyon My Work Experience Administrative Assistant | Neo Continental Company Limited Increased lead generation by 25% and achieved a 90% success rate in debt recovery through comprehensive administrative support. Boosted customer engagement by 20% and converted 15% of leads into sales, while streamlining office operations with 98% data entry efficiency. Maintained 99% accuracy in data entry and bookkeeping, while exceeding customer satisfaction (95%) and achieving a 92% success rate in debt recovery. Delivered versatile administrative support, achieving 97% data entry efficiency and a 20% increase in leads. Secured a 95% success rate in debt collection and maintained high customer satisfaction (93%). Portfolio Communications n o y n o m E ti a R Email Management ti a R n o y n o Em n o y n o m E a t i R Calendar management Portfolio Project Management ti a R n o y n o m E Lead generation/Data Entry Ri ta Em on yo n Portfolio Scheduling WORK TOOLS Communication Tools Project Management Tools Slack, Microsoft Teams,, Zoom,, Telegram, etc Trello, Asana, Monday.com, Google Workspace, MS Office, Canva, leadscrape, apollo.io, Project Libre, Zoho, Dropbox, Notion, Calendly Meta business suite, Brand 24, Acuity scheduling, Haiper My Services Virtual Assistance Project Management Calendar Management Email Management Customer Service Lead Generation / Data Entry Social Media Management CRM Administration and Automation Process / Workflow Optimization Send a message today, let's make magic happen. - - Thank You Rita Emonyon