RITA EKHOOSE EHIOROBO
Customer Service Specialist
E-
q https://www.linkedin.com/in/rita-ehiorobo-
-9Lagos, Nigeria
SUMMARY
Possessing a solid foundation in customer service gained from previous roles, I excel in understanding and exceeding customer expectations. Now
seeking to transition into a remote Customer Service Specialist role, leveraging my interpersonal skills, and attention to detail to provide top-notch service
to clients.
EXPERIENCE
Remote Sales Associate
Ry ben Talent Res ourc es
10/2024 - Pres ent
. Establishing clear communication with my customers
. Self motivation and sales consistency
. Building relationship with Customers in virtual space
. Knowing my virtual market
Chef de Parté
Mikano International and Federal Palace Hotel and Casino
12/2019 - 04/2024
Lagos,
During this period, I developed a career in cooking as Chef de Parté in Hotels and Restaurants
• Kitchen team management; work under pressure; easy adaptation
Customer Experience Specialist and Receptionist
Four Points by Sheraton
10/2016 - 05/2019
Lagos
Company Description
• Communication with customers through face-to-face and external calls
• Record keeping of guest details and preferences to cultivate a friendly and welcoming environment
• Coordination with the Spa and Fitness Department to ensure customer satisfaction
Customer Service Specialist
Loudable travel Limited
03/2016 - 11/2016
Lagos
Company Description
• Sales of company service packages
• Continued support of existing customers' needs
• Management of customer orders, data, transactions, complaints and returns if applicable
Receptionist
DV8 Hotel
03/2015 - 11/2015
•
•
•
Lagos
Internal management of customer bookings
Management of customers complaints
Data entry
Cashier
Best Western Hotel Victoria Island Lagos
01/2014 - 03/2014
Lagos
Hospitality Management Intern
Nine Plus Hotel
10/2010 - 12/2010
Lagos
EDUCATION
Hospitality Management
Yaba College of Technology
01/2010 - 03/2014
•
Lagos
Certification: Ordinary National Diploma (2012); Higher National Diploma (2014)
Culinary and Patisserie education
Red Dish Chronicles Culinary School
02/2019 - 08/2019
Lagos
PROFESSIONAL DEVELOPMENT
Certification in Human Capital Development Training, 2013
Customer Service Skills
ALISON, Academic Online Platform
05/2024 - 06/2024
VAA (Virtual Assistance Academy) GLOBAL
Professional Certification in Customer Service Relationship Management/ Virtual Assistance, in Accreditation with Skill Development Council
Canada’s endorsed Course of Learning 05/2024 - 10/2024
LANGUAGES
English
Native
Edo
Native
SKILLS
Microsoft Word
Microsoft Excel Quality Assurance, Excellent Communication Skills, Data Entry, Salesforce, Hubspost, Slack, Zoho CRM, Zendesk
CRM, Asana, Microsoft Office Tools, Google Workspace, AI Communication Software, Chrome Remote Desktop
