Rita Alves
112 Walnut Road, Barrington, RI | - |-
PROFESSIONAL SUMMARY
Strategic and solutions-driven operations professional with extensive experience leading cross-functional initiatives across
public, nonprofit, and financial sectors. Known for developing scalable systems, improving workflow efficiencies, and
strengthening both internal and external partnerships. Adept at managing complex projects, training and empowering
teams, and aligning operational processes with organizational goals. Recognized for driving collaboration, navigating
competing priorities, and delivering impactful results in fast-paced environments.
CORE COMPETENCIES
Cross-Functional Collaboration
Strategic Partner Engagement
• Change & Risk Management
• Communication & Stakeholder Alignment
Process Improvement & Optimization
Project Management (Agile Methodology)
• Training & Development
• Microsoft Office & Google Workspace
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PROFESSIONAL EXPERIENCE-| (401) 742PRODUCT
DEVELOPMENT
OPERATION SPECIALIST & HFA RELATIONS MANAGER
EMBRACE HOME LOANS | MIDDLETOWN, RI -)
Product Development Operation Specialist
• Led cross-departmental teams to successfully launch 21 new products and service initiatives, ensuring seamless integration with
operations, regulatory requirements and stakeholder expectations.
• Developed and implemented standardized procedures and training frameworks to support program adoption and long-term success.
• Partnered with senior leadership from various departments to evaluate program effectiveness of initiatives and drive continuous
improvement.
• Applied Change Management principles to foster a culture of continuous learning, collaboration, stakeholder engagement and
responsiveness to evolving business needs.
• Advised unit leaders on the operational impact of new initiatives, aligning strategy and resources for successful implementation.
• Spearheaded awareness and education campaigns by developing and maintaining a centralized documentation platform to improve
internal knowledge-sharing and increase access to real-time information.
• Directed system enhancement efforts with software teams, identifying process gaps and implementing scalable solutions to improve user
experience.
Business Partner Relations Manager
• Built and managed business relationships with 15 State Housing Finance Agencies, expanding organization’s offerings to include over 45
products and service programs.
• Navigated complex partnership applications and successfully onboarded four new collaborators, increasing program diversity and
accessibility with additional 13 products and service programs.
• Served as the primary liaison between internal teams and business partners to ensure compliance, system integration, and
communication.
• Designed and delivered robust training initiatives, empowering internal departments to navigate program complexities with confidence.
• Facilitated operational calibration sessions and performance reviews, using data insights to optimize internal processes.
BUSINESS PARTNER RELATIONS COORDINATOR
RHODE ISLAND HOUSING | PROVIDENCE, RI -)
• Cultivated and strengthened industry partnerships with lending institutions, real estate professionals, and government agencies to expand
awareness of affordable housing programs.
• Designed and led strategic training and outreach campaigns that boosted partner engagement and utilization of products and services.
• Collaborated with policy experts and operational teams to launch and maintain accessible, sustainable homeownership solutions.
• Strengthened cross-department collaboration to enhance and streamline partner engagement and communication workflows with over 40
lending partners to enhance service coordination and efficiency.
OPERATIONS RISK ANALYST
CITIZENS BANK | PROVIDENCE, RI -)
• Developed risk management protocols to ensure compliance with federal regulations across reginal branches.
• Conducted in-depth compliance training and quality assurance sessions, improving audit readiness and operation consistency.
EDUCATION
VOLUNTEER LEADERSHIP
BACHELOR’S DEGREE
Management & Technology | Rhode Island College
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Parent-Teacher Organization (PTO) President | Primrose Hill School
Marketing & Social Media | Barrington Education Foundation
