Rishika Sharma

Work Experience Benefits Operations Administrator Wipro Pvt. Ltd. | October 2017 - March 2019 Managed various daily, weekly and monthly processes for multiple clients in the defined contribution domain. Handled and allocated various ad hoc projects to fellow team members and ensured their completion within SLA. Researched participant records for processing and approving payments. Conducted training for new joiners and other team members. Rishika Sharma A senior analyst with an experience of 4.4 years in benefits administration with Wipro and as a senior associate with RBS. An adaptable, open-minded individual who is eager to join a respectable customer-focused institution. Detailoriented with exceptional organization and communication skills with the drive to exceed expectations on every task. Senior Process Associate RBS Business Services Pvt. Ltd. | December 2014 - August 2017 Handled processing and updating power of attorneys, joint account holders & third parties for existing bank account holders. Performing KYC checks for banking customers. Used YES check to reduce Turn Around Time(TAT) as per Service Level Agreement (SLA). Worked on Automation of various processes and trained other team members across Delhi, Gurugram and Chennai. Area of Expertise Social Media Management Certifications Diploma in Digital Marketing Digiperform |- Create and schedule posts for FB, Twitter and Instagram Manage Social Media accounts, queries and comments. Engage Users and design posters. Planning and implementing marketing strategies across all social media platforms. Search Engine Optimization Languages Spoken English Hindi Plan, manage and execute multiple SEO campaigns Keyword research, reporting, linking campaigns, conversion goals, onpage & off-page optimization. Monitoring organic search rankings to increase traffic and sales. Identifying and implementing strategies for increasing site traffic through organic search listings without being blacklisted PPC Advertising Skills Written & Verbal Communication Customer Engagement MS - Office Team Building Team Management Critical & Analytical Thinking PPC campaign strategy and setup. Bid Management Campaign Optimisation Budget Allocation Performance Analytics and ROI reporting Academic History Guru Gobind Singh Indraprastha University New Delhi | June,2014 Get in touch! Mobile: - Email:- Address: J - 128, first floor(back portion), Vikaspuri, New Delhi - 18 BBA: Banking And Insurance Graduated with an aggregate of 71% St. Mark's Sr. Sec. Public School Meera Bagh, New Delhi | May,2011 Senior School Certificate Examination (CLASS XII), CBSE with an aggregate of 71% in the year 2011. St. Mark's Sr. Sec. Public School Meera Bagh, New Delhi | May,2009 Secondary School Examination (CLASS X) , CBSE with an aggregate of 74% in the year 2009.