Rishav Mehta

 Rishav mehta House no:132,Gulmohar Park·- Email- PROFILE A highly competent and organized systems administrator with the experience of software procurement, installation, administration & compatibility. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Experience 19th June 2017 – 31st December 2017 Desktop support, TATA CONSULTANCY SERVICES Provide technical support and customer service for HUL (Hindustan Unilever Limited) clients. As a Desktop support, I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on Client's hardware to assist customer with problem isolation and resolution. 1st January 2018– 31st July 2019 Application SUPPORT Engineer, TATA CONSULTANCY SERVICES Troubleshooting on Client's System to assist customer with problem isolation and resolution. Diagnosing and resolving database access and checking on performance issues. Resolving web based queries on Client’s System, Provide FCR (First call resolution). Education -s B.E, RUNGTA college of engineering & technology Completed my Bachelor of Engineering in CSE with 7.1 CGPA. Skills WEB BASED APPLICATION REMOTE SUPPORT INSTALLATION OF OS Troubleshooting PC related issues Installing SQL as per application Troubleshooting DNS ROLES & RESPONSILBILITIES Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment. Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed Follow all escalation procedures according to service level agreement Use remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking tool Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function Act as a technical resource to others to resolve problems, issues, errors or related Anticipate customer needs and proactively identifies solutions Troubleshoot and resolve Incidents/problems within agreed service levels and quality metrics Deployment and support of Hardware and Software Assets Escalate unresolved issues to 3rd line support staff or external vendors in a timely fashion and provide updates to both End user and Supervisor Provide Remote or Desk side support to end user where applicable EXTRA KNOWLEDGE Good Knowledge of PC configuration and software. Making Presentation sheet as per “New” application related queries. Prepare product or service report by collecting and analyzing customer information. Maintain the records of customer interaction and follow – up if issue not got resolved. Compile reports on overall customer satisfaction. PLACE: Date: