Risha Mariz F. La Madrid

CAREER OBJECTIVE To be able to work full time and contribute to the company the best of my knowledge and skills. CAREER EXPERIENCE Stellar Philippines, Inc. Customer Service Representative, January 20, 2020 to June 18, 2020 • Respond to chat inquiries about status of flights • Arrange travel for business and vacation customers. Determine customer’s needs and preferences such as schedules and costs • Process payments through credit card 24/7.ai Philippines Customer Service Representative, June 15, 2020 to April 10, 2021 • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products, product information or status of orders • Place an order or process a return for customers Accenture Inc. Customer Service Representative, May 17, 2021 to present • Offer free internet upgrade via email or phone to the customers • Answer customer’s inquiries about their status or the process EDUCATIONAL BACKGROUND- - College Graduate ICCT Colleges Bachelor in Secondary Education major in English Jose P. Laurel Sr. High School Nativity of Our Lady Parochial School SKILLS TECHNOLOGICAL SKILLS: Working skills in Microsoft Office Word, Microsoft PowerPoint and Microsoft Excel. CHARACTER REFERENCES: JOICE TERNO HR Manager, freelance multiple company- SHIELA C. SEDEÑO Customer Service Representative, Concentrix- KAREN V. ARCE Team Leader, Probe Philippines-