Risannie Faye Tirando

ABOUT RISANNIE FAYE B. TIRANDO CSR | COLD CALLER | APPOINTMENT SETTER | SALES SPECIALIST | EXECUTIVE | LEGAL ASSISTANT Dynamic and dedicated professional with over three years of experience as a Customer Service Representative specializing in outbound sales. Proven expertise in real estate and B2B cold calling, appointment setting, and delivering exceptional customer support. Adept as a Shopify Specialist with comprehensive skills in product listing, customer support, and administrative tasks. Experienced Executive an experienced executive assistant and Legal Assistant with a strong background as an Intake Specialist and Administrative Assistant for personal injury claims. Known for excellent organizational abilities, multitasking, and a results-driven approach in fast-paced environments. WORK EXPERIENCE Concentrix March 2017- April 2020 Customer Service Representative -Outbound Sales CONTACT Phone - Email - Skype live:.cid.a972b72164c9dde0 Address San Isidro, Cagay, Roxas City, Capiz, Philippines PERSONAL INFO Age Nationality 29 years old Filipino Marital Status Single Date of Birth June 3, 1995 Gender Female Inbound Calls: Responded to customer inquiries, resolving issues promptly and professionally. Provided detailed information about products and services. Handled billing and account questions, ensuring customer satisfaction. Processed orders, returns, and exchanges. Outbound Sales: Conducted cold calls to potential customers, generating new leads. Followed up on previous interactions to convert leads into sales. Achieved and exceeded sales targets through effective communication and persuasion. Lead Clicker June 2020 - May 2022 Real Estate Cold Caller | Appointment Setter Conduct outbound calls to prospective clients to generate leads and set appointments for property viewings. Build and maintain a pipeline of potential clients through consistent follow-up and relationship management. Qualify leads by gathering key information about their property needs and preferences. Schedule appointments for real estate agents and ensure timely communication between clients and agents. Track and report daily activities, call outcomes, and appointment schedules. Utilize CRM software to manage and update client information and appointment details. Maintain a high level of customer service and professionalism to create a positive first impression of the real estate agency. Massage Table Center August 2020 - Oct 2022 Shopify Specialist | Product Lister | Customer Support Conducted market research and competitor analysis to identify product trends and opportunities. Utilized tools such as Shopify and Google Trends to gather data and provided recommendations to optimize product listings, pricing strategies, and inventory management. Implemented SEO techniques to improve product visibility, resulting in a 15% increase in sales within three months. Doing product research and Customer support at the same time. Oct. 2021-Dec. 2021 Electronic Tech Inc. B2B Cold Caller/Sales Specialist/Admin Assistant EDUCATION Highest Educational Attainment 2011 - 2015 Computer Science and Technology Hercor College LANGUAGE English Our focus is on assisting small business owners, which we've done in the past. Specifically, we specialize in providing phone replacement parts, handling deliveries, and cold calling on behalf of small business owners who want to distribute their products to repair shops. These products include LCDs, batteries, cameras, charging ports, and the board. I cold call and set appointments with potential clients and convert them into sales Linked Helpers Executive Assistant Managing the appointments. executive's calendar, Dec. 2021-Jan2023 scheduling meetings, and coordinating Handling correspondence, emails, and phone calls on behalf of the executive. Preparing reports, presentations, and documents for meetings. Coordinating travel arrangements and itineraries. Assisting with project management and ensuring deadlines are met. Organizing and maintaining files, records, and databases. Providing administrative support for IT-related projects and initiatives Advocate Rights Center Intake Specialist Jan. 2022-Dec.2023 Responsible for gathering initial information from potential clients, assessing the validity of claims, documenting case details, and coordinating with legal teams to ensure smooth case handling. Provides administrative support, manages client communications, and maintains accurate records throughout the intake process. January 2024- June 2024 Gerry Law Administrative Assistant An Administrative Assistant for a law firm specializing in personal injury claims manages case files, schedules appointments, coordinates communication between clients and attorneys, prepares legal documents, handles intake processes, and provides other general administrative support to ensure smooth office operations. MY SKILLS & EXPERTISE Strategy development Research and analysis Organization and planning Microsoft Office Productivity & Creativity Lead Conversion Graphic Design Sales Specialist Innovative thinking Customer Support Excellent planning skills Client Relations Computer Literacy Email Support Ability to multi-task Inbound and Outbound Prioritization and problem-solving calls Communication (written and Cold Calling verbal) Appointment Setter TOOLS USED