Rio Sundian

RIO C. SUNDIAN EDUCATION Looking for a position where I can integrate strategies to develop and expand my knowledge and skills. CONTACT Isabela State University Jones, Campus 2012 – 2017 Bachelor of Science in Information Technology 2012 – 2014 Bachelor of Science in Information Technology (Ladderized) SECONDARY LEVEL Dicamay National High School June 2008 – March 2012 PHONE: - LOCATION: Dicamay I Jones, Isabela WORK EXPERIENCE WEBSITE: https://www.facebook.com/oirmaidnus Soleil Solar August 3, 2022 – November 4, 2022 Greenwatt Consulting July 19, 2021- July 31, 2022 Appointment Setter FULL TIME 11AM-9PM EST (WFH)  Responsible for setting an appointment for customers that are interested in Solar Panel Program  Conduct outbound calling for list of leads given.  Sending SMS or email for their appointment details  Doing follow up calls to the leads. EMAIL:-Skype:live:.cid.6eb9342dff811755 Skills -Computer Skills -Vici/ Convoso/Five9 dialer -Microsoft Office (Word/Excel/Power Point/ Outlook) -Salesforce Electronic Processor SEASONAL ACCOUNT/Part time (WFH) April 26 - May 17, 2021  Sending flower orders using the CRM system to the nearest florist in the area of the customer. Alorica Customer Service Representative May 15,2018- March 5, 2021 FULL TIME     Effectively managed a high-volume of inbound and outbound customer calls. Conduct outbound and inbound calls for delinquent accounts. Referred unresolved customer grievances to designated departments for further investigation. Processing payments over the phone using their checking accounts or a debit cards. Tech Mahindra Limited Technical Support September 13, 2017 – February 24, 2018  Managing incoming calls and customer service inquiries regarding phone and internet services.  Resolving network issues. Troubleshooting technical issues. AWARDS AND RECOGNITION Certificate in Computer Programming, Commencement Exercise Isabela State University Jones, Campus S.Y- Best in Thesis, Commencement Exercise Isabela State University Jones, Campus S.Y- Certificate of Recognition Top Agent Tech Mahindra Limited, Eastwood City November 2017 Certificate of Recognition Top Agent April 2019 and August 2019 Character Reference: Rowell Santiago Information Technology Professor- Romana Agustillo Call Center Representative-