Rio Paola Santiago

Process Trainer & Learning Specialist with 10+ years of experience delivering onboarding, customer experience, and cross-skill training for global markets (US, UK, Canada, APAC). Proven track record of achieving 95%+ training compliance, improving agent readiness scores, and designing onboarding programs that drive seamless transition to production. Adept in adult learning techniques, facilitation, coaching, and curriculum design to support customer experience excellence. Recognized for achieving highest training completion rates, developing SME onboarding frameworks, and aligning training with business needs.