Rio Marian Olazo

RIO MARIAN Z. OLAZO 78 Pantay Rd Bagumbayan, Teresa Rizal -- WORK EXPERIENCE: Virtual Assistant Position / Title : Lead Generation, Cataloging and General Admin Responsibilities : ● Generate leads for the Storefront ● Do cataloging for each supplier that the brands that we have successfully got. ● Matching of invoice for each order ● Mass email outreach for the leads March- Present 24-7 INTOUCH PHILIPPINES Araneta City Cubao Quezon City June 2019- February 2020 Position / Title Responsibilities • • : : Customer Support Representative Ensures that high level customer service is delivered by attending to customer needs communicated via available channels Provide best experience to the hosts and guests who are using the platform TASK US PHILIPPINES Anonas LRT City Center Aurora Blvd. Anonas QC November 2016 – June 2019 Position / Title Specialization Years of Exp Responsibilities • : : : : Email Support Representative Rider support role / Back office more than 2 years Processing rider requests and providing customer support via email • • • Answering to inquiries regarding product and process details Ensures that high level customer service is delivered by attending to customer needs communicated via email Provide updates to management and clients regarding the status of their requests and provide feedback in a timely manner TELUS INTERNATIONAL PHILS Telus House Araneta Center Cubao, QC January 2014 – December 2014 Position / Title Specialization Years of Exp Responsibilities • • • : : : : Client Care Representative Customer support role / Back office 1 year Processing back office duties (end-to-end process)involving Telus products and services (wireline, adsl and other communications products) Ensures that high level customer service is delivered by attending to customer needs communicated via phone and/or email Provide updates to Telus clients regarding the status of their requests, orders communicated directly or through a representative AEGIS PEOPLE SUPPORT Rockwell Building, Ortigas Avenue Pasig City, Philippines June 2012 - December 2013 Position / Title Responsibilities • • • • • • : : Executive representative / Tier 2 Provide inbound customer support for billing inquiries, policies and procedures Taking complaints and providing appropriate action to address client’s issues Ensures that KPI targets are met through effective delivery of responsibilities set by the account Provide inbound customer support for the customers’ electricity and gas connections Taking complaints and providing appropriate action to address client’s issues Ensures that KPI targets are met through effective delivery of responsibilities set by the account EDUCATIONAL BACKGROUND: Tertiary : Trinity University of Asia Bachelor of Science in Tourism Management College of Hospitality and Tourism Management 2008 - 2012 Secondary : Tomas Claudio Memorial College T. Claudio St., Barangay San Juan, Taghangin Morong, Rizal 2004 - 2008 Elementary : Teresa Elementary School Dalig Teresa, Rizal 1998 – 2004 SEMINARS / TRAINING: What’s Up, What’s New in Global Competitiveness (Cruise Line Industry) ● Imperial Palace Suites, March 2, 2012 ● Cruise, Travel Light (Mix and Match), and Gaming Casino ● College of Hospitality and Management and Tourism KoinoAir Travel and Tours ● Reservation and accounting ● Unit 1 UGF Doña Consolacion Bldg., General Santos Ave., Araneta Center, Quezon City ● November 3, 2011 – January 4, 2012 Negros Navigation ● Front Office, Housekeeping, Food and Beverage ● 7-day Shipboard familiarization program ● February 16 – 23, 2012 PERSONAL INFORMATION: Birth date Height Civil Status Language/Dialect Spoken Place of Birth CHARACTER REFERENCES: Available upon request : : : : : August 2, 1992 5’5” Single English, Tagalog Quezon City I hereby certify that all entries mentioned above are true and correct to the best of my knowledge and belief. Rio Marian Olazo