Rinky Sharma

Rinky Sharma Project/Program Manager | Product Manager | Operations Manager | Client Relationship Specialist | Customer Success Manager Halifax, Nova Scotia, Canada [Open-to-Relocate] | +1 - |-| LinkedIn PROFESSIONAL SUMMARY Project/Program Manager with 13+ years of experience leading complex, cross-functional portfolios across Digital Banking, Lending & Regulatory Tech (FinTech), Healthcare & Wellness (HealthTech), Learning & Delivery (EdTech), and IT Operations. Skilled in Agile (SAFe, Scrum), Lean Portfolio Management, risk governance, and API-led transformations. Consistently delivered 98%+ on-time execution across $30M+ programs - accelerating product velocity, strengthening stakeholder alignment and enhancing compliance in fast-paced financial environments. WORK EXPERIENCE Project Manager - HealthTech | PMO & Product Strategy Lead​ ​ ​ ​ SWAASTHFIIT FOUNDATION - wellness, healthcare & lifestyle loyalty program - tech startup​ ​ ​ ​ [Jan, 2024 – Present] India (Remote)​ ​ ​ ●​Define and execute product vision and roadmap for Swaasthfiit, aligning with market trends and business goals, resulting in a 30% increase in customer adoption within 9 months. ●​Conduct competitive market analysis and user research to identify opportunities and threats, influencing strategic prioritization and product direction. ●​Spearhead the end-to-end MVP development of digital wellness solutions in Agile sprints, enabling rapid iterations and reducing time-to-market by 25%, while boosting early user engagement by 30%. ●​Manage backlog refinement and delivery pipelines, collaborating with cross-functional teams to ensure 95% on-time MVP feature releases tailored to early adopter feedback. ●​Direct cross-functional collaboration across engineering, design, marketing, sales, and vendor teams to deliver cohesive product experiences, contributing to a 15% rise in early adoption. ●​Implement Agile frameworks, sprint planning, stand-ups, and retrospectives, improving team velocity by 25% and reducing delivery time by 40%. ●​Present product strategy and roadmap to investors, co-developing pitch decks and handling Q&A, which led to a 30% increase in funding secured. ●​Manage third-party API integrations, ensuring seamless functionality and reliable data exchange across digital platforms. ●​Optimize workflows and tool selections, leading automation initiatives that improved delivery speed by 25%. ●​Oversee end-to-end testing strategies (functional, regression, performance) in partnership with QA teams, reducing post-launch issues by 40%. ●​Leverage data analytics and user metrics (including NPS) to guide product enhancements, resulting in a 20% increase in user satisfaction. ●​Establish and maintain PMO-aligned delivery governance frameworks, tracking KPIs, timelines, and budgets to align execution with strategic objectives, improving milestone adherence by 30%. ●​Secure approval (Architecture, IT RISK, Financial, Sponsor, Owner ) as part of product development and investment decision processes such as MVP launch and strategic roadmap reviews. ●​Develop and standardize PMO documentation, reporting templates, and RAID logs, streamlining status updates by 40% and enhancing transparency, risk management, and prioritization efficiency across steering committees and leadership reviews. Project Manager - FinTech | Private Banking & Wealth Management (PBWM)​ ​ CITI - CITICORP SERVICES INDIA PRIVATE LIMITED​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ [Dec, 2021 – Oct, 2023] Maharashtra, India ●​Delivered 10+ high-impact regulatory IT Banking & Lending projects valued at over $30M+, achieving 100% on-time delivery and 95% budget adherence, aligned to enterprise transformation goals and regulatory compliance. ●​Led execution of 20+ Book of Work (BoW) initiatives, driving 15% faster delivery cycles through continuous coordination with sponsors, stakeholders, and cross-functional teams. ●​Collaborated with technical teams to track key milestones (BCM/Non-BCM), deliverables, and releases while managing and reporting project tasks, ownership, timelines and RAG statuses for assigned projects in PTS - Citi’s Project Management Tool. ●​Directed full SDLC across 10+ projects, managing design, development, QA, and deployment phases with a 98% compliance rate to quality and security standards. ●​Improved Agile team velocity by 20% by implementing Scrum, Kanban, and SAFe practices; facilitated 40+ Agile ceremonies (sprint planning, reviews, and retrospectives) including the plan of elements like epics, user-stories, tasks and reduced average sprint cycle time by 15%. ●​Mapped 100+ deliverables in Citi’s PTS to JIRA epics/stories, enabling accurate sprint tracking of execution progress and real-time milestone visibility with 95% traceability accuracy. ●​Coordinated 4+ PI (Program Increment) planning cycles for Agile Release Trains (ARTs), aligning 10+ teams across business, tech, and QA, resulting in on-time delivery of 95% committed features. ●​Monitored & reported on CI/CD pipeline implementation status; Reduced CI/CD build times by 30%, identifying pipeline bottlenecks and collaborating with DevOps teams to enhance automation and deployment efficiency. ●​Facilitated 15+ compliant API integrations, securing sign-offs from API owners, Security Officers, Architecture, Risk, and Governance bodies—ensuring 100% alignment with standards via Project Approval Review processes. ●​Mitigated risks across 10+ critical projects, maintaining a RAID log in Citi’s PTS and achieving zero high-severity escalations during project execution. ●​Streamlined change control processes, through proactive change control management, risk assessments, and stakeholder buy-in strategies, reducing approval time by 35% and ensuring that change requests had no adverse impact on delivery scope/timeline ●​Collaborated with project teams and Citi’s central PMO to maintain portfolio hygiene; Prepared and delivered 50+ executive dashboards and reports in partnership with central PMO, improving leadership visibility into project health, risks, and financials by 40%. ●​Enhanced project financial tracking, managing budgets exceeding $2.5M annually, with <5% variance between actuals and forecasts. ●​Optimized resource utilization by 20%, balancing team capacity across 8 concurrent projects through detailed workload analysis and in coordination with the Tech Head of PMO. ●​Led 10+ stakeholder forums and Steering Committee meetings, ensuring timely decisions, escalations, and alignment with organizational priorities. ●​Conducted 15+ UAT cycles with 100+ business users, incorporating feedback loops that improved go-live success rate by 25% reduction in post-deployment defects. Project Manager - EdTech | Client Services, Transition & Operations Lead​ NIIT LIMITED - LEARNING DELIVERY & OPERATIONS​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ [Sep, 2017 – Dec, 2021] Haryana, India ●​Led 10+ global transitions and support projects across Customer Service, Technical Support, Learning & Development (L&D), Administration & Back Office domain for Client - SHELL, achieving 100% stabilization, improving SLA compliance by 35% and customer satisfaction by 20%. ●​Supported major projects and portfolios in Managed Services (SaaS) - Shell Learning Event/Project Management (LEM), Shell Learning Delivery Operations (LDO), Shell Continuous Improvement (CI). ●​Directed cross-functional teams (Ops, AMs, PMs, Trainers, SMEs, BAs, Tech) across Line of Business (LOBs) to deliver large-scale programs. ●​Secured approvals from sponsors, financial controllers, and client IT stakeholders for major transitions and new projects, ensuring compliance with Shell’s governance and Project Approval Review (PAR) norms. ●​​​Resolved 200+ stakeholder inquiries and escalated 30+ critical issues across technical, business, and executive levels, ensuring timely resolution and maintaining stakeholder confidence and project momentum. ●​Managed $600K SaaS application integration, replacing legacy systems to drive operational efficiency and enable seamless digital transformation. ●​Delivered Workday data migration project (SOU transition) with zero critical issues, coordinating across IT, Product, and Client Tech teams for requirements gathering, demand planning and smooth handover. ●​Led end-to-end implementation of a SaaS-based CRM, reducing customer response time by 15% and resolving 100+ tickets/day post-launch. ●​Delivered 15+ programs/portfolios with >95% adherence to scope, schedule,, budget and quality KPIs. ●​Built Salesforce KPI dashboards, enabling real-time insights and reducing manual reporting by 40 hours/quarter. ●​Forecasted 60/90/180/365-day L&D training needs across 65K+ LMS assignments, improving planning accuracy & learner experience for Shell’s global field and plant workforce. ●​Drove automation and digitization initiatives (e.g., LMS attendance tracking, bulk task handling), cutting manual effort by 50%. ●​Pioneered Continuous Improvement (CI) programs, standardizing content, processes & automating reporting across L&D operations. ●​Streamlined project workflows and backlog management, improving sprint delivery predictability and team throughput by 20%. ●​Planned and allocated resources for complex cross-functional programs, improving utilization and reducing project delays by 25%. ●​Applied change management strategies, increasing stakeholder engagement and ensuring business readiness throughout transitions and rollouts. ●​Authored 150+ technical artifacts (case studies, SOPs, WTDs/HTDs), demonstrating analytical rigor and driving knowledge management. ●​Recognized for portfolio turnaround, transforming multiple 'Red' portfolios to 'Green', and honored with internal awards: Best Debut, Star of the Month, The Unstoppable, for consistent high performance. Business Analyst - Client Relationship Manager​ ANJANEYAP GLOBAL​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ [Jun, 2016 – Aug, 2017] Milpitas CA (Remote) ●​Managed delivery for 120+ IT consulting projects across BFSI, retail, insurance, and defense, ensuring strategic alignment with C-level stakeholders. ●​Acted as key liaison for client requirement gathering, resourcing, and execution, improving client retention by 25%. ●​Supported project planning and talent acquisition strategies, enhancing delivery efficiency and resource utilization. Project Consultant (SaaS)​ HEXAWARE TECHNOLOGIES​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ [Sep, 2015 – May, 2016] Haryana, India ●​Coordinated Agile delivery for BFSI SaaS projects, managing Jira boards, stand-ups, and documentation for 100% sprint closure rates. ●​Partnered with senior PMs to resolve resource conflicts and ensure timeline adherence, boosting sprint predictability by 15%. Project Analyst​ ​ ​ COMVIVA TECHNOLOGIES LTD.​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ [July, 2011 – Aug, 2015] Uttar Pradesh, India ●​Supported Agile telecom projects by documenting BRDs, user stories, and wireframes, improving delivery clarity and stakeholder communication. ●​Facilitated backlog grooming and sprint planning, increasing team velocity by 20% and maintaining 95% on-time delivery. EDUCATION CERTIFICATION Master of Technology(M.Tech), CSE - UPTU (2013 - 2015) 80% Bachelor of Technology(B.Tech), CSE - UPTU (2007 - 2011) 83% Project Management Professional – PMP® Project Management Institute - PMI SKILLS Project/Program/Product Management: Roadmap Development,Planning & Execution, Project/Product Lifecycle Mgmt. (Initiation to Closure), Resource Allocation & Capacity Planning, Risk Management, Portfolio Management, Strategic Scheduling, Milestone & Deliverable Tracking, Transition Mgmt., Work Breakdown Structure (WBS) Development Agile Methodologies: Agile/Scrum/Lean/Waterfall Methodologies, Scaled Agile Framework (SAFe), Scrum, Kanban, Agile ceremonies mgmt.(Backlog Grooming/refinement, Sprint Planning, Daily Scrums/Stand-ups, Sprint review, Sprint retrospective) Schedule & Timeline Management: Project Schedule Development & Tracking, Critical Path Analysis, Resource-Constrained Scheduling, Change Impact Assessment, Time Mgmt. Financial & Budget Oversight: Budget Planning & Cost Control, Financial Forecasting, Cost-Benefit Analysis, Vendor/Customer Mgmt., Procurement Coordination, Cost Optimization Stakeholder & Communication Management: Stakeholder Needs Analysis, Executive Reporting & Presentations, Client Engagement, Communication Planning, Expectation Mgmt., Relationship Building, Customer Satisfaction (CSAT) Team Leadership & Collaboration: Cross-Functional Team Leadership, Role Assignment & Performance Mgmt., Conflict Resolution, Team Motivation, Collaborative and Inclusive Work Environment Promotion Risk & Issue Management (RAID): Risk Identification & Mitigation, Risk Monitoring, Issue Resolution, Escalation Handling., Contingency Planning, Proactive Problem Solving Quality Assurance & Control: Quality Mgmt. Planning, Process Improvement, Deliverable Reviews, Compliance Assurance, Root Cause Analysis, Continuous Improvement Documentation & Reporting: Project Documentation, Status Dashboards, KPI Reporting, Meeting Facilitation & Minute Tracking, Audit-Ready Recordkeeping Change Management: Change Request Evaluation, Impact Analysis, Change Implementation & Coordination, Organizational Change Support Compliance & Regulatory Adherence: Regulatory & Legal Compliance (GDPR, SOX, etc..), Governance Standards, Policy Adherence, Risk & Audit Readiness Data & Service Management: Data Analysis, Capacity Planning, Service Delivery Mgmt., Customer & Vendor Coordination, Nomination Mgmt., Event Planning & Mgmt., Competence Assurance & Compliance Mgmt. Dedicated Remote Coordinator: Process Transitions, Regular Customer Connects, Daily/Weekly Calls,Reporting and Dashboards, Presentations, Escalation Handling (RCA), SLA, Quality Checks, Portfolios (Business Units), Team Handling Tools & Metrics : Project & Product Mgmt: Atlassian JIRA (JQL,JiraAlign, JiraConfluence), Kanban,Trello,MIRO, Figma, PTS (Project Tracking System),Marketplace Business Intelligence, Reporting & Analytics: Power BI, Tableau, Airtable, Citrix, IBM - Cognos, Google Analytics Learning Management: WorkDay - LMS, SOU (Shell Open University), VLE - Moodle (Virtual Learning Environment) Document Management & Collaboration: SharePoint, ServiceNow, Microsoft office suite Customer Experience & Feedback: Saas Application - Salesforce CRM, Net Promoter Score (NPS), Time-to-Market