Rina Tancinco

I have been working with my Client for 4 years now. I was based in UAE due to our company project which is located here. I am the only one assigned to be in the country full time and all of my Managers comes to visit every 3-6 months for a few days. We basically communicate online for the entire time frame of the project to make everything smooth as possible. I have been consistent in submitting and completing my deliverable in a timely manner as what we have arranged with the client and the company. I have also had 5 years of experience in the BPO industry. I started as a technical support representative and moved on as a telecommunication customer service specialist and supervisor. My job included solving customer's problems on the set of the call and provide them the best solution while also pitching a sale as the best solution to the current concern which helps out the customer in a better way. I was able to supervise a group of agents for 3 years where I was coaching, interviewing, sharing best practices while making progress reports to my Project Manager.

My interpersonal and communication skills have allowed me to develop a productive working relationship with my client and our contractors on site. I listen and communicate meticulously to extract information from my client while performing a financial assessment.