RINA AGUSTINA
Trust & Safety Operations Associate | Marketplace Compliance |
Content Moderator | Data Annotator | Location: Indonesia (GMT+7)
Open to Global Remote Roles
email:-Phone: -
LinkedIn:https://www.linkedin
.com/in/rina-a-
PROFESSIONAL SUMMARY
CORE COMPETENCIES
Trust & Safety Specialist, Detail Oriented with hands-on experience in
content moderation, AI data annotation, and quality assurance within
high-volume digital platforms. Skilled in reviewing large datasets, enforcing
platform policies, and supporting AI training through accurate data labeling
and validation. Reliable remote worker with strong attention to detail,
structured workflows, and consistent performance.
WORK EXPERIENCE
Quality Control Associate (BPO) | Shopee | Mar 2025 – Present
● Performed switched listing analysis, validating changes between
original and updated listings to detect inconsistencies
● Managed high-volume reviews of 800+ product listings daily,
maintaining an exceptional accuracy rate with minimal calibration
errors.
● Detected and evaluated seller abuse behaviors, including misleading
content, keyword manipulation, and improper brand representation.
● Processed 200–600 brand verification cases per day, identifying
keyword manipulation, misleading information, and intellectual
property misuse
● Assigned and validated product categories based on marketplace
taxonomy and policy guidelines.
● Maintained high accuracy and consistency while meeting
productivity KPIs in structured, system-driven workflows
Customer Support Associate – Development Team | PT Grahawarta
Indomedia | Dec 2017 – Jan 2019
● Delivered problem-solving support for 50–100 customers daily via
chat and email, ensuring timely and accurate issue resolution
● Contributed to process improvements via collaborative
problem-solving
AI Data Annotator (Freelance | Remote) AI Microtask Platforms | 2025 –
Present
● Performed data labeling, categorization, bounding box, and
validation for AI training datasets
● Evaluated image and text data following detailed annotation
guidelines
● Delivered accurate, consistent, and high-quality outputs
Content Moderation
Trust & Safety Operations
AI Data Annotation
Data Labeling & Validation
Quality Assurance
Customer Support
Online Research
Documentation
Attention to Detail
Time Management
TECHNICAL TOOLS
Communication: SeaTalk
(Slack-equivalent), Zoom,
Email, and Chat Support
Systems.
Productivity: Google
Workspace (Docs, Sheets,
Drive, Calendar), Microsoft
Excel.
Operations: Internal
moderation and review
platforms
Project Management:
Familiar with Trello and
Asana (Basic).
EDUCATION
Bachelor’s Degree in
Education UIN Raden Mas
Said Surakarta GPA: 3.38
LANGUAGES
English – Working Proficiency
Bahasa Indonesia – Native
