Rilyn Juanitas

RILYN JUANITAS Amazon FBA Specialist A graduate of Bachelor in Secondary Education with 4-years of experience in customer service industry. She is knowledgeable in Amazon Product Sourcing, Product listing, Inventory Management, PPC management, and Customer Service Support. She is receptive and knows how to produce quality output in a timely manner. EDUCATION AND TRAINING Amazon Seller Virtual Assistant Masterclass CONTACT- Cavite, Philippines EXPERTISE Customer Service Product Research Supplier Sourcing Keyword Research Listing Optimization/ SEO Inventory Management Social Media Supervision MS Office literate Email Support Chat Support Amazon Seller Central Basic Graphic Design PPC Management Online Arbitrage 2022 Amazonation.ph Manila Philippines School for Amazon FBA PH 2022 Bachelor in Secondary Education- English Major 2017 Cavite State University Imus Campus WORK EXPERIENCE Customer Service Representative Dec 2017 - Mar 2018 Oct 2021 - Oct 2022 Teleperformance 4inkjets Philippines Voice and Non voice Email and chat support Handling Amazon and Ebay disputes We troubleshoot cartridges, replace and take orders. Collections Specialist Iqor Philippines Probe Philippines Aug 2019 - Sep 2021 May 2018 - Sep 2018 Voice Account Collecting Rental fees Assisting customers with their past due accounts Accepting inbound payments and inquiries Providing best options or payment plans TOOLS AND SOFTWARE Amazon.com Amazon Amazon Seller Central Helium 10 Keepa Amazon Profitability Calculator Microsoft office Seller Amp DS Amazon Quickview MBS Retriever FBAmultitool Alibaba Strikingly.com Canva Social Media Platforms