Rikki Lucille Anneliese Kaelyn Luna
People Operations | Optimizing the Employee Lifecycle, HRIS, Payroll, and Policy Infrastructure
for Organizational Scale
Professional Summary
People Operations Specialist focused on elevating the employee experience through streamlined
administrative processes and robust policy frameworks. Expert in full-cycle employee lifecycle
management, including seamless onboarding, off-boarding, compliant policy development, and
guaranteeing highly accurate payroll and benefits administration.
Professional Experience
Recruitment Coordinator
Freightworks Transportation and Logistics
December 2019 - May 2020
● Managed all interview logistics for 15 to 20 weekly candidate interviews, coordinating complex
schedules for up to five hiring managers and reducing scheduling errors to zero.
● Maintained data integrity using JazzHR for over 250 candidate profiles, ensuring data accuracy
for weekly reporting and strict EEO compliance.
● Improved the candidate experience by designing and implementing standardized communications
across all stages, resulting in progressive increase on positive feedback scores.
● Facilitated the seamless transition of 50+ new hires annually from their acceptance of the offer
through their first day using Zenefits and Employment Hero, ensuring all pre-employment,
onboarding documentation, and conducting of introductory orientation for new hires were
complete.
People Operations Coordinator
Freightworks Transportation and Logistics
June 2020 - May 2025
● Administered multi-regional payroll for around 250 employees using ADP and Paylocity across
New Zealand, Australia, United States, and Philippines, successfully managing complex tax,
superannuation, and benefits deductions.
● Managed the full employee lifecycle across four international regions, ensuring a legally compliant
and cohesive experience for all onboarding and off-boarding processes.
● Coordinated annual and open enrollment for region-specific benefits programs, including various
medical plans offered in the United States, contributions deducted for superannuation in New
Zealand and Australia, and statutory contributions and HMO plans in the Philippines, ensuring
clear communication to all employee groups.
● Developed and updated localized HR policies and documentation in Cornerstone and Simplrr,
ensuring consistent application of company rules while maintaining strict adherence to local labor
laws in all four jurisdictions.
● Streamlined the new hire documentation process, consolidating regional forms into a digital
system using Enboarder that reduced regional pre-boarding paperwork time and improved
cross-country data standardization.
● Served as the primary administrator on HRIS for Cornerstone, configuring regional settings and
ensuring data integrity to meet the specific reporting requirements of New Zealand, Australia,
United States, and Philippines.
● Resolved an average of 25 to 30 complex employee inquiries per week, related to payroll,
benefits, onboarding, off-boarding, performance management, system administration, and
policies, utilizing a centralized ticketing system in JIRA Service Desk.
● Facilitated the quarterly and annual performance management cycles for 20 to 25 leaders,
providing support on effective goal setting in Cornerstone and 7Geese and ensuring alignment
between individual objectives and strategic organizational metrics.
Key Skills and Expertise
Technical & HRIS Systems
Core HR Expertise
Interpersonal & Soft Skills
JazzHR
Onboarding
Candidate Experience
ADP Workforce Now
Off-boarding
Professional Communication
JIRA Service Desk
HRIS Administration
Confidentiality and Discretion
Cornerstone
Payroll Processing
Attention to Detail
Simplrr
Benefits Administration
Process Optimization
Enboarder
HR Policy Development
Time Management
Checkmate
HR Metrics & Analytics
Problem Solving
Paylocity
Performance Management
Adaptability
Employment Hero
Employee Service
Stakeholder Management
7Geese
HR Operations
Internal Customer Service
Zenefits
Change Management
Empathy and Support
C4 Operations
HR Transformation
Subject Matter Expertise
Educational Background
University of the Philippines - Diliman
Bachelor of Arts in Sociology
June 2019 - August 2023
Pamantasan ng Lungsod ng Maynila
Senior High School - Science, Technology, Engineering, and Mathematics
June 2017 - April 2019
Canumay West National High School
Junior High School
June 2013 - April 2017
Bobby and Kates Academy
Primary and Intermediate School
June 2005 - April 2013
