Rigor Degay

WORK EXPERIENCE SITEL CORPORATION - BAGUIO CITY Subject Matter Expert (January 2019 – Nov 2020) (Graveyard Shift) Key Responsibilities: • ➢ Recommending best practices, answering to client inquiries, overseeing the development of technical solutions, reviewing technical documentation, coordinating work groups, and performing product demonstrations. ➢ Providing floor support, learning sessions, coaching & feedback to agents. ➢ Assisting in driving metrics of the team. ➢ Inbound and Outbound calling Email Support Representative (January 2018- December 2018) (Graveyard Shift) Key Responsibilities: • Rigor Iwayan Degay 3 Parisas Compound Bakakeng Norte Baguio City, Benguet 2600 --Skype ID: live:3b0e97afc7af02da CAREER OBJECTIVE To be part of a dynamic organization where my knowledge, training and skills could be utilized and enhanced; and to grow in an environment which provides for personal and professional growth. PERSONAL INFORMATION ➢ Responding to customer queries in a timely and accurate way, via phone and email. ➢ Identifying customer needs and helping customers use specific features. ➢ Developing customer relationships, solving customer issues, promoting products and services Customer Service Representative (October 2017- December 2017) (Graveyard Shift) Key Responsibilities: • ➢ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ➢ Build sustainable relationships of trust through open and interactive communication. ➢ Handle complaints, provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution. ➢ Inbound Calling SMART COMMUNICATIONS – BAGUIO CITY • Age: Religion: Citizenship: Civil Status: Birthday: Birth Place: SKILLS • • • • • • • • • • • 26 years old Iglesia Ni Cristo Filipino Single April 5, 1994 Baguio City Customer Relations Assistant (October 2016 – July 2017) Key Responsibilities: ➢ ➢ ➢ Answering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Performing general administration tasks, such as copying and filing. PRINCESS AIR TRAVEL AND TOURS – BAGUIO CITY Lead Generation and Skip Tracing Marketing Materials Creation Website Creation Social Media Management Property Management Transaction Coordinator Good Communication Skills Knowledgeable in MS Office applications Multi- Task management Client- focused Reports generation and analysis • Travel Coordinator (June 2015 – June 2016) Key Responsibilities: ➢ ➢ ➢ Responsible for sourcing, organizing, booking, tracking, and handling travel requests for an organization. Ensuring that travel needs are met within the constraints of the company travel budget. Assisting with Visa Processing and other travel related documents. QUALITIES ZOOBIC SAFARI CORPORATION – SUBIC, ZAMBALES • • • • • • An avid learner. Finishes the assigned task correctly; Persistent and possessed with initiative to work Critical thinker People Oriented Positive learning process • Tour Guide/ Customer Service Staff (October 2014 – June 2015) Key Responsibilities: ➢ Accompanying groups of visitors to tourist attractions, whether on day trips or longer visits, and give them information and insights that help them make the most of the experience. ➢ Planning travel itineraries, familiarizing customers with the locality by vehicle or foot, and ensuring that the group remains safe at all times. ➢ Performing research, organizing trips, offering information and advice about touristic destinations, making travel arrangements, and translating or interpreting. EDUCATIONAL BACKGROUND University of the Cordilleras Bachelor of Science in Tourism Management Baguio City, Benguet 2010 -2014 CHARACTER REFERENCES Michael Jan Apurado Executive Assistant MyOutDesk - Valerie Campanano Operations Manager Sitel Philippines Loakan Baguio City, Philippines - Chelci Hanna lei Rivera Customer Service Representative Bank of the Philippine Island Baguio City, Benguet Philippines - Ms.Carlee April Dawn Dalumay Owner and General Manager Princess Air Travel and Tours 1 Yandoc Street Jose Miguel Building Baguio City, Benguet -