Rigo Sulthan
Administrative Assistant
Email:-Phone: -
Location: Lampung, Indonesia
Professional Summary:
Dedicated and results-driven Administrative Assistant with a passion for delivering exceptional customer service and driving business growth. Adept at managing complex administrative functions across multiple levels of management, including external business partners. Thrives in both independent and collaborative settings, consistently prioritizing client satisfaction and task accuracy.
Experience
Customer Service Representative
Parfumku93
03/2021 - 10/2022
Provided exceptional customer service through in-app live chat service, maintaining a high customer satisfaction rating.
Processed orders, returns, and refunds accurately and efficiently, ensuring customer satisfaction.
Verified customer addresses to prevent delivery errors accurately.
Maintained product availability by managing warehouse stock.
Marketing Associate
Mr.BIME
11/2022 – 09/2023
Actively contributed to optimizing marketing effort by introducing new techniques and tools and giving suggestions to improve workflow.
Conducted Internet research, Link building, Keyword research. Utilizing tools such as ContactOut, Apollo and Hunter.
Conducted client and market surveys, contributing to a 20% increase in lead generation efforts.
Managed and updated lead generation database, maintaining accuracy and up-to-date information.
Assisted in the preparation of marketing materials, sales presentations, and proposals
Contacted prospects to qualify leads and facilitate the sales process.
Data Curator
Veeva Systems
11/2023 – 03/2024
Managed daily projects independently in a fully-remote environment, delivering accurate results with a high level of attention to detail.
Identifying and researching key persons in the field of healthcare industry
Conducting online research for specific information based on strict guidelines and prescribed rules
Utilized Google's Advanced Web Search and various tools for comprehensive research and data gathering.
Consistently meeting project deadlines.
Education
Bachelor of English Education
Universitas Lampung-
Skills
Excellent communication
ContactOut, Apollo and Hunter
Problem-solving
Time management
Data entry
Lead generation
Familiarity with Office Suite
Familiarity with Google Suite
Contact research
Experience with CRM platforms
