Rigo Sulthan

Rigo Sulthan Administrative Assistant Email:-Phone: - Location: Lampung, Indonesia Professional Summary: Dedicated and results-driven Administrative Assistant with a passion for delivering exceptional customer service and driving business growth. Adept at managing complex administrative functions across multiple levels of management, including external business partners. Thrives in both independent and collaborative settings, consistently prioritizing client satisfaction and task accuracy. Experience Customer Service Representative Parfumku93 03/2021 - 10/2022 Provided exceptional customer service through in-app live chat service, maintaining a high customer satisfaction rating. Processed orders, returns, and refunds accurately and efficiently, ensuring customer satisfaction. Verified customer addresses to prevent delivery errors accurately. Maintained product availability by managing warehouse stock. Marketing Associate Mr.BIME 11/2022 – 09/2023 Actively contributed to optimizing marketing effort by introducing new techniques and tools and giving suggestions to improve workflow. Conducted Internet research, Link building, Keyword research. Utilizing tools such as ContactOut, Apollo and Hunter. Conducted client and market surveys, contributing to a 20% increase in lead generation efforts. Managed and updated lead generation database, maintaining accuracy and up-to-date information. Assisted in the preparation of marketing materials, sales presentations, and proposals Contacted prospects to qualify leads and facilitate the sales process. Data Curator Veeva Systems 11/2023 – 03/2024 Managed daily projects independently in a fully-remote environment, delivering accurate results with a high level of attention to detail. Identifying and researching key persons in the field of healthcare industry Conducting online research for specific information based on strict guidelines and prescribed rules Utilized Google's Advanced Web Search and various tools for comprehensive research and data gathering. Consistently meeting project deadlines. Education Bachelor of English Education Universitas Lampung- Skills Excellent communication ContactOut, Apollo and Hunter Problem-solving Time management Data entry Lead generation Familiarity with Office Suite Familiarity with Google Suite Contact research Experience with CRM platforms