Rifkatu Joseph Odeyemi

RIFKATU JOSEPH ODEYEMI Tel: (- Email:- Opp St Martin’s Catholic Church, Lugbe, Airport Road, Abuja, Nigeria Top performing executive with over 9 years’ experience in marketing, customer care, people management, administrative management, negotiation, trade development and consumer marketing with record volume/value growth in a very competitive market. EXECUTIVE ASSETS Detail-oriented with strong organizational abilities Documentation & Reporting Administrative Management Project Management skills Digital marketing proficiency (social media, SEO, email marketing) CRM software expertise Excellent client relationship management Excellent Communication skills and Strong interpersonal skills Languages: Fluent English and Hausa PROFILE SUMMARY: Dedicated and results-oriented professional with over 9 years of experience in administrative support and customer care. Seeking to leverage a diverse skill set to contribute effectively in an administrative role, providing exceptional support and enhancing customer experiences. Provided administrative support, handling tasks such as managing calendars, scheduling appointments, and coordinating meetings, resulting in improved efficiency. Managed incoming calls, emails, and inquiries, delivering exceptional customer service and resolving issues promptly and effectively. Maintained accurate records and databases, ensuring the organization and accessibility of critical information. Assisted in the preparation and distribution of reports, presentations, and correspondence, demonstrating strong attention to detail and organizational skills. Collaborated with cross-functional teams to streamline processes and enhance workflow efficiency. MOST RECENT PROFESSIONAL EXPERIENCE HIGHLIGHTS ELYON DEVELOPING AND CONSTRUCTION LIMITED, ABUJA. ADMIN AND CUSTOMER SUPPORT MANAGERMAY 2021 - DEC 2023 Managed customer inquiries and provided support via multiple communication channels, ensuring a high level of customer satisfaction. Processed orders, returns, and exchanges, handling administrative tasks related to customer transactions. Investigated and resolved customer complaints or issues, ensuring timely resolution and customer retention. Contributed to the development and improvement of customer care processes and procedures, enhancing overall service quality. Assisted in training new staff members, imparting knowledge about customer care protocols and best practices. Effectively managed and de-escalated conflicts or challenging situations that were encountered during interactions with customers. KINGSWORTH GROUP OF PROPERTIES AND INVESTMENTS, ABUJA CUSTOMER CARE AND ADMIN EXECUTIVEMAY 2019 – APRIL 2021 Built and maintained strong relationships with customers, fostering loyalty and trust in the company's brand. Identified opportunities to upsell or cross-sell products or services to meet customers' needs or preferences. Ensured adherence to company policies, procedures, and guidelines while dealing with customer inquiries and issues. Maintained accurate records of customer interactions, feedback, and complaints. Generated reports on customer service metrics and trends to help improve service quality. involved in the recruitment and training of new and old staff in customer support and administration policies. Participated in training sessions and continuous learning to improve product knowledge, customer service skills, and stay updated on company offerings. . EMBASSY PHARMACEUTICALS, ABUJA MEDICAL SALES REP MARCH 2016 – JAN 2017 Drove margin growth, expansion and profitability via strategic business planning, opportunity spotting, account management, deal negotiation, and customer advisory. Delivered lectures and talks on viability and acceptability of products to medical practitioners. Achieved +13% growth on sales for 2016/2017 financial years. Planned sales/marketing projects and successfully met over N10 million in sales target monthly. Executed brand strategy through customer engagement, in partnership with marketing and brand team. CLUSTER4KIDZ LIMITED, JOS PROJECT COORDINATORJAN 2015 – FEB 2016 Writing of reports and program activities Facilitated and organized training, workshops and tea parties for teams and other stakeholders. Fostered a robust environment, which promoted collaboration between across teams, accountability, and overall center success. Developed and maintained a professional network with schools, key stakeholders, and industry experts including regulatory and other bodies. Organized kids learning and interaction programs, book clubs and events. Increased customer retention by devising feedback mechanisms and nurturing quality relationships with customers by managing the database of clients. MTN CALL CENTRE (CNSSLCL), JOS CUSTOMER CARE REPRESENTATIVEAPRIL 2011- FEB 2012 Addressed customer inquiries, complaints, or issues via various channels like phone, email, live chat, or social media. Resolved problems efficiently and effectively to ensure customer satisfaction. Offered information about products or services, provided guidance on usage, features, pricing, and troubleshoot any customer queries. Maintained accurate records of customer interactions, feedback, and complaints. Generated reports on customer service metrics and trends to help improve service quality. Participated in training sessions and continuous learning to improve product knowledge, customer service skills, and stay updated on company offerings. Effectively managed and de-escalated conflicts or challenging situations that may arise during interactions with customers. Ensured adherence to company policies, procedures, and guidelines while dealing with customer inquiries and issues. Provided technical assistance for products or services, guiding customers through troubleshooting steps or escalating issues to specialized technical teams if needed. Other working experience highlights; Plateau State Water Board, Jos, Plateau State Feb 2017 - March 2019 Blossom Household Products Limited, Jos, Plateau State. June 2012 - Sept 2014 Quality Control and Lab Analyst, 7up Bottling Company, Kano. (NYSC), March 2010 - January 2011 Class Teacher, Westwood Park School, Jos 2009 - 2010 EDUCATIONAL QUALIFICATIONS & COURSES B. Sc Microbiology, University of Jos, 2009 University of Washington (Online), Introduction to monitoring and Evaluation, 2020 Philanthropy University (Online), Introduction to Fundraising, 2019 Fhi 360 and Philanthropy University (Online), Planning for monitoring and Evaluation, 2019 Philanthropy University (Online), Fundamentals of Project Management, 2019 +Acumen and Philanthropy University (Online), Human Capital Strategy, 2019 Data-Lead Africa, Quantitative methods of Data Analysis for Monitoring and Evaluation, 2019 VOLUNTEERING / INTERNSHIP Afara International, ACRPE Volunteer,- Institute for Development Research (IDR), Graduate Internship in Int’l Development, (Dataville Internship) 2019 Cluster4kidz Annual Education Conference, 2018 FHI Peer Educator, 2010 University of Jos Computer Centre Internship Programme,- Global HIV/AIDS Initiative Nigeria (GHAIN), 2007. REFERENCES Available on request.