I am an accomplished IT professional with over 6 years of experience in IT Support, Desktop Support, and Service Desk operations, specializing in diagnosing and resolving complex technical issues, managing Active Directory environments, and maintaining seamless IT infrastructure for both on-site and remote users. With a proven track record of delivering top-notch support for Windows and macOS systems, I excel in troubleshooting hardware, software, and network problems while utilizing tools like ServiceNow and ManageEngine to streamline ticket management and enhance workflows. Additionally, I bring expertise in HTML5, front-end support, Postman, call handling and support, remote support, Google Suite, Facebook administration, Microsoft Teams, Instagram, and technical analysis. Dedicated to staying ahead of industry trends, I am committed to providing tailored IT solutions, resolving critical technical challenges, and implementing proactive measures to ensure optimal system performance and business growth.