Riego Philip Nilayan

Riego Philip Nilayan Technical Support Representative An experienced customer service representative with four year's experience providing assistance and support to clients. A techsavvy problem solver with excellent communication skills, able to multitask and prioritize tasks and duties efficiently. Contact Phone - Email - Address Experience 2019 - 2020 CONCENTRIX l Northgate Cyberzone, Alabang, Muntinlupa City Customer Service Representative - Financial Services Skilled in fraud detection, card replacement, account security, and loan payment processing. Excellent communication skills to reassure customers about fund safety. Committed to maintaining a secure banking environment.. Bacoor City, Cavite, Philippines 2020 - 2021 Education 2019 BS - PSYCHOLOGY Cavite State University ALORICA l Northgate Cyberzone, Alabang, Muntinlupa City Customer Service Representative - Healthcare Services My duties include verifying member benefits and eligibility, resolving unpaid claims, analyzing unprocessed claims, and supporting my teammates in addressing their callers' concerns. 2021 - 2024 OPTUM l Northgate Cyberzone, Alabang, Muntinlupa City Expertise Communication Problem solving Customer experience Language English Technical Support Representative - Healthcare Services I assist providers with website access, monitor account usage, and troubleshoot website issues. I also serve as the point of contact for the team leader and monitor the team's performance.