Ridwan Omotosho

Ridwan Omotosho

Customer Service Representative, Data Analytics, BI analyst
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Lagos, Nigeria, Lagos, Nigeria
Experience:
4 years
OMOTOSHO RIDWAN OLAMILEKAN P - E -om A Lagos, Nigeria OBJECTIVE Dedicated Data Analyst Officer with a proven track record in interpreting and analyzing complex data sets. Proficient in statistical techniques, programming languages, and data visualization tools to derive valuable insights. Expertise in enhancing data system performance, ensuring data security, and generating comprehensive reports. Adept at collaborating with cross-functional teams and employing analytical skills to inform strategic decision-making. Committed to continuous improvement, staying abreast of industry trends, and contributing to the success of data-driven initiatives. L linkedin.com/in/ridwan-omotosho- EDUCATION HND Microbiology Osun state polytechnic, Iree, Osun State - 2018 CERTIFICATIONS  Side Hustle Data Analytics,2022  Jobberman Soft skills, 2022  Quantum Analytics Data Analytics, 2022  Data camp statement of Accomplishment (SQL & POWER BI) 2022  ALX Data Analyst Nanodegree program, 2022  Forage - PwC Switzerland, Certificate of completion – Power BI job simulation, 2024 EXPERIENCE Data and Information Management Officer– Lagos State Health Management Agency (LASHMA), Lagos – 12/ 2022 - Current  Swiftly address data and information issues within agency guidelines.  Employ analytical skills for engagement, assessment, monitoring, and evaluation of data and information.  Utilize data from all departments for Monthly Activity Report, Performance Review, and Monitoring Dashboard.  Secure digital and physical databases and archives from breaches and data loss.  Research, plan, and implement new strategies for data and information management.  Manage day-to-day data and information management matters.  Participate in meetings representing the data and information management team. Data Analytics and Visualization Job Simulation– Forage - PwC Switzerland - March 2024  Completed a simulation focused on advising a hypothetical social media client as a Data Analyst at Accenture.  Cleaned, modeled and analyzed 7 datasets to uncover insights into content trends to inform strategic decisions.  Prepared a PowerPoint deck and video presentation to communicate key insights for the client and internal stakeholders. Power BI Job Simulation – Forage - PwC Switzerland - March 2024  Completed a job simulation that helped me enhance my PowerBI skills to gain a deeper understanding of clients and their requirements for data visualization.  Showcased proficiency in data visualization by developing Power BI dashboards that clearly presented key performance indicators, demonstrating the capability to address client needs with thoughtfully crafted solutions.  Utilized analytical problem-solving skills to scrutinize HR data, with a specific emphasis on gender related KPIs. Identified root causes for gender balance issues within the executive management tier, showcasing a dedication to data-driven decision-making.  Demonstrating strong communication abilities, the email exchanges with engagement partners are concise and informative, offering valuable insights and actionable suggestions derived from data analysis. Data Analyst/ Business Intelligence- JUMIA Nigeria, Lagos – Mar 2021- Nov 2022  Developed and enhanced intelligence resources to support consistent data management strategies. SKILLS                 Git Database Management MS office proficiency Google Big Query Issues and complaint resolution Microsoft SQL Power BI & Dashboards Customer and Client Relations Customer Data Confidentiality Excellent Teamwork and Collaboration Data and Analytics MySQL Data science pipeline (Gathering, Wrangling, cleaning, visualization, communication) Calculating Measures Defining KPIs Insights and Actions Self Reflection       Applied statistical methods for data analysis, generating impactful sales reports. Identified, analyzed, and interpreted trends and patterns in intricate data sets. Utilized data visualization tools to convey business insights effectively. Evaluated trends to comprehend competitive landscapes and assess current strategies. Formulated diagrams to depict logical operational steps. Created various Excel documents for pulling metrics data and presenting concise information to stakeholders, optimizing resource placement. ACHIEVEMENTS  Supervised team of over 100 staff members Modified and improved existing databases to reduce processing time 1 minute and improve accuracy by 95% Resolved product issues through consumer testing. Achieved high productivity for the company through effectively helping with an increase in the number of headcounts to head inflow of calls. Used Microsoft Excel to develop inventory tracking spreadsheets. Collaborated with a team of 15 to develop FAILED DELIVERY PROJECT.  Customer Engagement Officer- JUMIA Nigeria, Lagos – Aug 2021- Mar 2022  Managed, nurtured, and turned sales opportunities from leads generated through social media, online websites, and offline sources.  Initiated sales with potential customers within a 60-second interval using diverse channels.  Explained online self-help options for additional and after-hours support.  Answered inbound telephone calls from interested customers and initiated outbound calls to persuasively discuss offerings.  Used CRM systems for accurate, up-to-date, and organized information.  Maintained business reputation and achieved high client satisfaction through professional handling.  Maintained customer satisfaction with forward-thinking strategies. Medical Laboratory Scientist Intern – Pathmed Diagnostics Centre, Lagos state – Feb 2019 - Jan 2020  Assisted with safe transfusions by conducting tests and completing blood counts.  Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.  Recorded test results on standardized forms to enter into the database and communicate to appropriate personnel.  Conferred with management and other laboratory staff to develop an understanding of product specifications.  Identified areas of process improvements to increase operational excellence. Managing Director– Abimbola Fabrics NG, Lagos – Jan 2015 - Jan 2019  Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.  Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.  Cross-trained existing employees to maximize team agility and performance.  Developed and maintained relationships with customers and suppliers through account developments.  Maintained a professional, organized, and safe environment for employees and patrons.     INTEREST     Volunteering Learning Languages Networking Reading REFERENCE  Available Upon Request
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