Ridwan Ahammad

Ridwan Ahammad Mithu Phone: - | Email:- PROFESSIONAL SUMMARY SKILLS WORK HISTORY Smart Training Manager known for being a valued team player and a self-starter. Promoting skills in Customer Experience and Leadership. Looking for a new position where a career spanning 8 years can be utilized to help an organization improve upon its success. Sales Training Skill Building Content Development Team Management Creative Learning Strategies Customer/Client Relations TRAINING MANAGER-DEVICE & CE Fair Distribution Ltd, Banani, Dhaka Jan/2016 to Aug/2018 Creating an in-depth training manual for all salesforce Analyzing effectiveness of training programs at all levels and implement updates Delivering new employee onboard training sessions via classroom training in our central training facility or in regional venues Assessing skill gaps for employees in field sales team and developed a training course to meet those needs Coordinating ongoing technical training and personal development classes for training team members Managing a 66 member team’s operation and payroll Implementing new learning strategies depending upon employees' skill levels Recruiting, managing and developing 35 member training team TRAINING COORDINATOR & CONTENT DEVELOPERSAMSUNG MOBILE Sep/2014 to Dec/2015 Platoon Limited, Basundhara R/A, Dhaka Rolling out global certification program like SHARE, Win Certification Conducting classroom training for B2B/ B2C salesforce, Distribution People, Call Center, Service Center and Consumer Training Coordinating a team of10 Route Trainers. Developing content for new products, process, and employee Periodically evaluating salesforce and other audience Assisting agency KAM with functions such as budgeting and logistics Researching and updating all required materials needed for internal teams Supporting Training Manager of Samsung with daily operational functions. NATIONAL ROUTE TRAINER SAMSUNG MOBILE Sep/2013 to Aug/2014 Platoon Limited, Basundhara R/A, Dhaka Mentoring new hires, resulting in stronger development and increased productivity Performing continuous evaluations of content and audiance capacity in order to enhance delivery and improve effectiveness Eliminating process gaps by implementing new methods of standardized training Recognizing talented staff to fill the key positions and maximize productivity Tracking attendance and progress against goals for each participant Conducting customers and visitors survey in-person and via telephone calls Conducting Consumer, National Distributor Exec, Call Center, Service Center training Visiting retails throughout the nation for on the job training SENIOR CLIENT SERVICE EXECUTIVE Paperhyme Advertising Limited, Banani, Dhaka Mar/2013 to Aug/2013 Working with designers, creative director and copy writers to create high-quality and brand-specific communication materials based on client brief Analyzing business developments and monitored market trends Developing annual communication plan so that client stays ahead of their competition Accepting and processed collections, updated accounts and issued receipts Clients: Dhaka Bank, Prime Bank CLIENT SERVICE EXECUTIVE Madonna Advertising Limited, Gulshan 1, Dhaka Feb/2011 to Dec/2012 Working with designers, creative director and copy writers to create high-quality and brand-specific communication materials based on client brief Analyzing business developments and monitored market trends Developing annual communication plan so that client stays ahead of his competition Accepting and processing collections, updated accounts and issued receipts Growing Dhaka Bank and Rohto Mentholatum as recurring client under my supervision. They generated 5million/year additional revenue for the agency Clients: Dhaka Bank, Rohto Mentholatum, Bata, Partex Builders, Bank Asia EDUCATION BBA | Marketing And Finance | 2010 North South University Recieved 25% Waiver HSC | Science | 2004 Notredame College SSC | Science | 2002 Chittagong Collegiate School ACCOMPLISHMENTS PERSONAL DETAILS Reference As a Training Manager reducing operating expenditure almost by 50% Almost 30 member of my team is currently working in higher positions in FDL or other local and multinational organization Started the development of culturaly relevent content for the first time in Date of Birth: July 1, 1987 Gender: Male Marital Status: Married Nationality: Bangladeshi National Id No.:- Ex-Supervisor - FDL Shamshul Huda Mishu Director, Trade Marketing Octopi Communications Limited Email:-Mobile: - Ex- Supervisor- Madonna Sarwar Matin Imon Head of PR and Brand Comm. Jamuna Bank Limited Email:-Mobile: - Ex- Supervisor- Platoon Ltd Mohammad Shahriar Manager, Training Samsung Electronics India Pvt. Ltd. Email:-Mobile: -