Rico S. Ordonez

 Ordonez, Rico Samson` Address: 42-C Mariquita Street Pasay City 1302 Email :- Tel: -(Home) - (Mobile) Career Objective To work in a well-known and established multi-national company in line my skills and experience. Personal Particulars & Preferences Date of Birth: 9 March 1981 Nationality: Filipino Gender: Male Availability: 1 month Employment History 1. EYA GTH MANILA INC (ERNST & YOUNG) (March 2017 – Present) Position Title (Level): Senior, Risk Advisory / Regulatory Compliance (AML/KYC) Responsibilities include: Work as an analyst on a specific client engagement, involving KYC / AML processes Support management team on their initiatives on being the best professional services company globally 2. HSBC ELECTRONIC DATA PROCESSING PHILIPPINES ( July 2014 – February 2017) Position Title (Level): Production Quality Controller – KYC Services Responsibilities include: Quality review of KYC profiles on new and existing clients of the bank. It involves an end-to-end process of CDD (client due diligence) including FATCA classification. Liaise with banking middle office on necessary KYC requirements from clients Provide feedback and coaching sessions to analysts to address gaps on overall policies and procedures Conduct calibration sessions and trainings to keep abreast with recent updates 3. JPMORGAN CHASE & CO. June 2009 –July 2014 Position Title (Level): Team Member – Treasury Services Work Description: Responsible for research, analysis, documentation and investigation of client inquiries regarding various treasury products of the bank like ACH, Funds Transfers, Check and Lockbox. Knowledgeable in SWIFT payments and electronic transfers. 4. 24/7 CUSTOMER PHILS INC. August 2008 – June 2009 Position Title (Level): Inbound Customer Service Representative Work Description: Responsible for inbound customer support from an Australian telecommunications company. 5. SYKES ASIA INC. March 2006 –July 2008 Position Title (Level): Inbound Customer Service Representative – Financial Account Work Description: Customer support for a US credit bureau. 6. MAYBANK PHILS, INC. March 2002 – December 2005 Position Title (Level): Investment Trader – Trust Department Work Description: In-charge of daily negotiation of interest rates and finding the best-yielding investment outlets for our clients. Educational Background BS ACCOUNTANCY (Graduation Date: April 2001) Institute/University: SAN BEDA COLLEGE-Manila Skills: Customer service - 3+ years; Back-office/ Email Support - 10+ years References: Available upon request.