Ricky Penaflor

I am a seasoned Technical Support Specialist with over 8 years of hands-on experience in delivering top-notch support and solutions in the fast-paced world of technology. With experience working in the world's largest search engine.

🚀 Professional Journey:

Throughout my career, I have been dedicated to ensuring seamless operations for both clients and internal teams. I have a proven track record of resolving complex technical issues promptly, easy to understand for clients, and enhancing overall user satisfaction.

🌐 Expertise:

My proficiency spans a wide array of technologies, including smart home automation, Google Nest devices, and Google Play apps. I specialize in diagnosing and troubleshooting issues, providing timely solutions, and implementing preventative measures to optimize system performance. Additionally, I do general administrative tasks such as calendar management, email management, data entry, data analyst, power point presentation, scheduling meetings, and video editing.

💡 Key Achievements:

Successfully led to be awarded as a top 1 agent for the whole quarter given by Foundever for a top notch service.

Promoted to Customer experience Analyst to audit customer interactions to gather weekly data to report directly to the vendor.

🤝 Collaborative Approach:

I thrive in collaborative environments and excel in cross-functional teamwork. My communication skills, coupled with a customer-centric mindset, enable me to bridge the gap between technical intricacies and user-friendly solutions.

🏆 Recognition:

My commitment to excellence has been recognized through multiple top 1 agent awards and certified white belt six sigma.

📈 Continuous Learning:

In the ever-evolving tech landscape, I am passionate about staying ahead of the curve. I consistently seek opportunities for professional development, ensuring I bring the latest industry knowledge to my role.

🔗 Let's Connect:

I am excited about the prospect of contributing my skills and expertise to a dynamic organization. If you are looking for a Technical Support Specialist or a Virtual Assistant who can drive efficiency, elevate user experiences, and contribute to your company's success, let's connect!