Ricky E. Modina
Virtual Assistant
I am looking for opportunities wherein I can utilize my full potential based on my acquired skills and
at the same time I can learn something new for my career growth and advancement. I have more
than 10years of relevant work experience in the BPO industry as a Customer Service
Representative. I have been exposed and trained to different lines of businesses outside my scope.
Since the pandemic started, I have been working from home. Rest assured that I am flexible, selfreliant, can work with minimal supervision and most importantly I value the sense of being on time
and being responsible at work.
Contact
Phone
Work Experience
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Email
December 2010 - April 2019
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Concentrix | I1 Bldg, Cebu IT Park, Apas Cebu City, Cebu 6000
Address
Customer Support Associate / Subject Matter Expert
Purok Sampaguita, Brgy.Marcos
Baybay City, Leyte 6521
Education
As a Customer Service Associate, my main role is to take inbound calls assisting our
customers if they have questions related to our products, process orders for replacement
parts and to troubleshoot for further technical assistance. On top of that, I am also
helping the team for any real-time support on the floor as a Subject Matter Expert (SME)
and I am doing admin tasks for the client.
July 2019 - March 2021
June 2004 - April 2008
Optum Global Solutions | Filinvest Bldg, Cebu IT Park, Apas, Cebu City
BS in Development Communication
Patient Care Coordinator
Visayas State University
Visca, Baybay City Leyte 6521
As a Patient Care Coordinator (PCC), my main role is to place and process orders for our
patients' medication over the phone which will be delivered directly to their shipping
address. However, there are cases wherein we need to reach out as well to their
doctor's office for any prescription concern, healthcare provider for any insurance
concern and to our resident Pharmacist for medication clarification.
Expertise
Customer Service
Lead Generation
Appointment Setting
Cold Calling
Language
English
Tagalog
June 2021 - June 2023
Homeward Philippines | Remote Job
Inside Sales Associate / Appointment Setter
I am working in the US real estate industry as an Inside Sales Associate/Appointment
Setter. My main role is to do outbound calls to homeowners in a specific area to
check whether they have plans or thought of selling their properties. Once criteria
are met then the appointment setting with my realtor is set. My other task is to do
lead generation. I will be given a list of homeowners then I will exhaust all means to
find their phone numbers and update our database.
Reference
Lugelle Anne Bontilao
Adele Jane Pacana
Program Leader | Concentrix
Team Manager | Concentrix
Phone: -
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