Ricky G. Balbuena
Address: Canubing 2, Calapan City, Philippines 5200
Contact Number: -
E-mail:-
OBJECTIVE:
To be part of a company wherein I can enhance and practice my field of specialization, contribute in your firm in seeking any challenging position wherein I could use my acquired educational knowledge and skills with sincerity, excellence, and commitment.
ACADEMIC BACKGROUND:
Tertiary:Batangas State University
Golden Country Home, Alangilan, Batangas City-
Course :BS Computer Science
Secondary: Porfirio G. Comia Memorial National High School
Barcenaga, Naujan, Oriental Mindoro-
Primary : Barcenaga Central School
Barcenaga, Naujan, Oriental Mindoro-
WORK EXPERIENCE:
Program Assistant
Kabalikat sa Maunlad na Buhay, Inc (KMBI)
Bigben, Lipa City
(September 2014 – March 2014)
Customer Service Representative
Sitel Philippines
March 2014 – June 2017
CORE Agent (Telecommunication)
March 2014 – October 2014
Answering inbound calls for billing, phone number change, plan upgrade and downgrade, product information and general inquiries.
Fraud Transaction (Financial)
Tier 1
October 2014 – January 2015
Investigate and verify possible fraudulent transactions.
Process payments, credit card activation and fraudulent report.
Fraud Identity (Financial)
Tier 2
January 2015 – April 2016
Investigate and verify possible fraudulent application and fraudulent identity.
Process payments, credit card activation and fraudulent report.
Subject Matter Expert (Financial)
April 2016 – June 2017
Support, audit and mentor agents in nesting period or before being endorsed to the production floor.
Floor walk in the production area to support and help the agents.
Tamaraw Technohunb Inc.
Customer Support / Team Lead
September 2017 – April 2018
Business Development Officer
April 2018 – Present
SKILLS:
Language : Fluency in English
Communication. Comfortable in writing and speaking
Computer Literate : MS Excel, MS Word, MS Powerpoint and MS Outlook
CHARACTER REFERENCE:
Available upon request.
