Ricky

Ricky Aboagye Inbox Manager | Customer Support | Virtual Assistant - |-| Accra, GA142, Ghana About Me Versatile, detail-oriented professional with a strong background in customer support, virtual assistance, email management, data entry, cold calling, and digital illustration. Experienced in remote team collaboration, live chat and email handling, CRM systems, and creative design. Known for being proactive, reliable, and skilled at managing priorities in fast-paced environments. Skills - Inbox & Email Management (Gmail, Outlook) - Customer Support (Live Chat, Email - Intercom) - Virtual Assistance & Calendar Scheduling - Data Entry, Validation & File Management - Cold Calling, CRM (HubSpot, Salesforce) - Digital Illustration (Adobe Illustrator, Procreate) - Google Workspace & Microsoft Office - Trello, Notion, Slack, Zoho - Time & Task Management | Communication (Verbal & Written) Work Experience Inbox & Virtual Assistant - Freelance (Remote) | 2022 - Present - Managed high-volume inboxes, prioritized emails, and automated workflows. - Scheduled meetings and organized digital workspaces using Trello and Google Calendar. - Provided customer support via chat and email with 24-hour response time. Customer Support Specialist - Freelance (Remote) | 2022 - Present - Delivered fast, friendly support via Intercom, resolving account and technical issues. - Created SOPs and helped maintain knowledge bases for support teams. Data Clerk - Buahen Duadu (Accra) | 2022 - 2025 - Validated large data sets, maintained digital records, and created weekly Excel reports. - Assisted in data migration, filing system updates, and admin coordination. Cold Caller - Freelance (Remote) | 2022 - Present - Made 80+ outbound calls daily, generated leads, and customized call scripts. - Used CRMs like HubSpot to manage client records and appointments. Freelance Illustrator - Remote | 2021 - Present - Created digital illustrations and UI assets for clients in gaming, eBooks, and marketing. Ricky Aboagye Inbox Manager | Customer Support | Virtual Assistant - Used tools like Procreate, Adobe Illustrator, and Photoshop to produce custom artwork. Hobbies Organizing digital spaces, Reading productivity books, Jogging to maintain focus and energy.