Richtoffen David

RICHTOFFEN DAVID Account Specialist With over 12 years of experience as an Account Specialist, I excel in managing client relationships and resolving account issues. My quick learning ability and strong communication skills ensure exceptional customer satisfaction and support business growth. Contact Phone - Experience iQorPh (Resolution / Cancelation) Email Jan 2010 - Apr 2014 Address Investigate and rectify billing errors, address payment discrepancies, resolve disputes, handle account closures, and provide solutions to customer complaints. Ensure efficient resolution of account issues to maintain customer satisfaction and accurate financial records. - Balanga City, Bataan, Philippines Education 2017 College of Education Asia Pacific College of Advance Studies Expertise Management Skills Customer Service Quality Assurance Banking Leadership Sales Outbound Language English Spanish Concentrix - Convergys (Fraud Analyst) March 2018 - Feb 2022 Ensure top security for bank and personal information with expertise in verification processes. Investigate and resolve fraud claims and identity theft. Assist customers in improving credit scores and provide tailored banking plans. Handle unresolved cases and account closures as Tier II support iQorPh - (Sales Associate) Feb 2022- Feb 2023 Efficiently assist a large volume of customers with various options. Resolve and de-escalate complaints swiftly, ensuring high customer satisfaction. Maintain composure and patience when dealing with challenging customers. ClickFunnels (Technical Support Analyst) Apr 2023 - Nov 2023 Ensure top security for bank and personal information with expertise in verification processes. Investigate and resolve fraud claims and identity theft. Assist customers in improving credit scores and provide tailored banking plans. Handle unresolved cases and account closures as Tier II support CentralOne (Quality Assurance) Jan 2024 - Current Ensuring top-notch customer service standards. Evaluate interactions, offer feedback, and develop improvement strategies. Play a vital role in enhancing customer satisfaction through meticulous assessments, targeted training and evaluation.