RICHMOND B. YU
PROFILE
EDUCATION
ADDRESS: PASIG CITY, PHILIPPINES
SKYPE: gedritz
UNIVERSITY OF THE EAST
2005 - 2006
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
SAINT LOUIS UNIVERSITY
2002 - 2003
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
CONTACT
PHONE:
-
LINKEDIN:
https://www.linkedin.com/in/rich
mond-yu-b58b6086/
EMAIL:-
OBJECTIVES
Over 10 years of experience
in management leader for
various projects in BPO
industry.
Expert in data analysis and
C-level experience of
administrative duties.
WORK EXPERIENCE
SNAPPR DATA ANALYST (INDEPENDENT CONTRACTOR)
SEPTEMBER 2019– MARCH 2020
Responsible to collect and store data on sales numbers. Maintaining
databases and coordinate results with client.
ZEPHYR PARTNERS BOOKING ANALYST (INDEPENDENT CONTRACTOR)
DECEMBER 2019 –FEBRUARY 2020
Managed reservation inquiries for US Hotel properties and property
partners. Answers customer queries and request as well as data entry
for the hotel CRM.
SYKES ASIA ACCOUNT MANAGER OPERATIONS
MAY 2017 –SEPTMEBER 2019
Managed 12 team leaders with 16 agents per team. Facilitated daily
KPI performance review. Created process documents for startup and
existing project. Executing daily operational needs and handled overall
client service relations.
SEMINARS & TRAINING
Lean Six Sigma: Greenbelt
Ateneo de Manila Professional School
Salcedo, Makati City
April 2019
New Manager’s Training
Teleperformance – Learning and development
July 2016
