RICHELLE MAE G. LUMENTAC
- |-| linkedin.com/in/richelle-mae-lumentac-virtualassistant
Objective
Experienced Virtual Assistant with 3+ years of expertise in lead generation, appointment setting, and
customer service. Proven track record in managing calendars, handling client communications, and
securing appointments.
I find fulfillment in providing reliable support that empowers teams and fosters business growth. Excited
to bring my skills and dedication to a team that values connection, excellence, and meaningful impact.
Professional Skills
Lead Generation
Calendar Management
Appointment Setting
Web Research
Customer Service
Administrative Support
Email Management
Data Entry
Social Media Management
Graphic Design
Software
Zoom
Slack
Calendly
Trello
Discord
Mailchimp
Canva
Meta Business Suite
Linkedin
ChatGPT
Systeme.io
Work Experience
Executive Virtual Assistant | JVL Group | November 2022 – Present
• Handled lead generation, boosting client acquisition.
• Managed appointment setting for efficient scheduling.
• Assisted in researching and testing new projects.
• Coordinated client events for smooth execution.
• Handled inboxes and calendars for better organization.
• Created Canva materials to strengthen brand identity.
❖ Customer Service Representative | IBEX | July 2021 – October 2022
• Assisted customers with package-related inquiries via inbound calls.
• Handled payment concerns and provided clear guidance on refunds.
• Educated customers on tracking transactions and account updates.
❖ General Virtual Assistant | JVL Group | January 2020 – July 2021
• Managed inboxes, ensuring timely responses and organized communication.
• Conducted web research and data entry with accuracy.
• Collected and organized client documents for easy access.
Education
❖ Bachelor of Science in Computer Engineering
Bohol Island State University-Main Campus
June 2014 – June 2020
Training
❖ Lead Generation Internship
Lead Connects | September 4-10, 2023
❖ Social Media Management In-depth Training
ProVA | January 16, 2022
