Richelle Jean Caballero

 RICHELLE JEAN CABALLERO GENERAL VIRTUAL ASSISTANT Profile Dedicated and customer-focused professional with experience handling a wide range of customer concerns in BPO setting. Skilled in delivering excellent service through chat and phone support. Strong ability to resolve issues, manage accounts and maintain client satisfaction in a fast-paced environment. Organized, detail-oriented, and committed to providing positive customer experiences while meeting team goals and performance metrics. Contact PHONE: - EMAIL:- LOCATION: Caloocan City Metro Manila Philippines EDUCATION BAYAWAN NATIONAL HIGH SCHOOL BAYAWAN CITY NEGROS ORIENTAL JUNE 2003 – March 2007 WORK EXPERIENCE ALORICA PHILIPPINES CUSTOMER SERVICE REPRESENTATIVES NOVEMBER 2022–JANUARY 2024 Handles customer inquiries, resolves issues, and provides support through phone. Our main goal is to ensure customer satisfaction by answering questions, processing request and maintaining professionalism while following company protocols and meeting performance target. ASIALINK FINANCE CORPORATION TELE-COLLECTOR MARCH 2015–DECEMBER 2015 Responsible for contacting customers with overdue account to request payment, negotiate repayment plans, and resolve billing issues. We maintain accurate records, follow legal and company guidelines, handle objections professionally, and work to meet collection targets while maintaining a respectful and persuasive communication style. ANCHOR COLLECTION SERVICES INC. TELE-COLLECTOR SEPTEMBER 2009–JANUARY 2012 Responsible for contacting customers with overdue account to request payment, negotiate repayment plans, and resolve billing issues. We maintain accurate records, follow legal and company guidelines, handle objections professionally, and work to meet collection targets while maintaining a respectful and persuasive communication style. ONLINE SELLER 3sky Curtain/Beddings/Bags etc. September 2021-August 2022 Manage product listing(Facebook, Marketplace, Shoppee), responding messages, Order processing, tracking Shipping.