Richelle de los Santos

I am a seasoned freelancer with over ten years of experience working on customer facing roles including B2B and B2C platforms. I have been working as a home based professional for more than four years now. I am knowledgeable in QA processes, Customer Service Support for Phone, chat and email; Data-entry, basic lead generation, Web researching and other administrative roles. My many years of working have exposed me to different CRMs like Salesforce, Citrix, Pipedrive, Infusionsoft and Zoho, and many other platforms and tools like Google Docs, Google Spreadsheet, Google Business, Microsoft Applications etc. I am highly detailed, dedicated, disciplined, fast and efficient individual.