Richelle De Jesus

RICHELLE DE JESUS Pasig, Philippines l-l https://www.linkedin.com/in/richelle-de-jesus-643b72270/ EDUCATION Polytechnic University of the Philippines Bachelor of Arts Major in Broadcasting l President lister ● Consistent President Lister Manila, PH October 2022 RELEVANT COURSEWORK ● ● ● Social Media Manager l Content Moderator Operations Manager l Sales Customer Service l Team Lead EXPERIENCE Content Moderator - Yaoyao Philippines Inc. May 2024 - Present l Philippines Moderate user-generated content and manage live chat interactions to ensure a positive and engaging online community. Chat Support Team Lead - GigCX Marketplace Jan 2024 - Present l Remote Oversee a team of chat support representatives, ensuring efficient and effective customer service through live chat platforms. Operations Manager - HiGood Oct 2022 - Oct 2023 l Mandaluyong, Philippines Managed e-commerce operations, including live TikTok selling events, inventory, logistics, and customer service to enhance overall business performance. Social Media Marketing Manager - ROLYO XVIII Productions Jun 2022 - Jun 2023 l Philippines Developed and executed social media strategies, created and managed content, and engaged with the audience to boost brand presence and interaction. SKILLS As a Content Moderator at Yaoyao Philippines Inc., I manage user-generated content, enhance community interactions, and handle live chat support while enforcing policies and resolving content-related issues. At GigCX Marketplace, I lead a team of chat support representatives, ensuring excellent customer service, effective real-time communication, and proper escalation of complex issues. In my role as Operations Manager at HiGood, I oversee e-commerce operations, coordinate logistics, optimize processes, and ensure top-notch customer service. As a Social Media Marketing Manager at ROLYO XVIII Productions, I develop and execute social media strategies, create engaging content, manage posting schedules, and drive audience engagement with innovative ideas.