Richelle Clemente

Richelle Clemente

$5/hr
12 Years of BPO Experience -Customer Service,Sales & Marketing,General Accounting,Virtual Assistant
Reply rate:
16.67%
Availability:
Hourly ($/hour)
Age:
41 years old
Location:
Antipolo, National Capital Region, Philippines
Experience:
12 years
RICHELLE LIGAD CLEMENTE Bk. 13 Lot 24 Ambrosia Dr. Robinsons Homes East Subd. Antipolo City Philippines Contact Nos.:-/- Email-JOB OBJECTIVE I. To convey well concerted major tasks to uphold responsibility and obligations as well as delegation of authority as a part of business process and be a part of a company that truly provides opportunities for career advancement and continuous learning. EDUCATION II. NATIONAL COLLEGE OF BUSINESS AND ARTS Bachelor of Science in Business Administration Major in Management Accounting SKILLS AND QUALIFICATIONS III.        Adept in computer operations specifically MS Office applications; Knows how to use Foxpro, Peachtree Accounting, OneRS Solution,BAAN Software and ELITE Software, Impulse, Sales Hub, Podio, CallTools, Microsoft 360 Has knowledge in General Accounting, Accounts Payable and Accounts Receivable Pay close attention to details for accuracy and excellent quality; Analytical, assertive and goal-oriented; Excellent in verbal communication and writing skills; Proficiency in using the SAP,FICO/R3, Getpaid Software,Citrix Webex. PROFESSIONAL EXPERIENCES IV. Virtual Assistant (Lead Acquisition Specialist) – Freelancer  Virtual Assistant – Freelancer (August 17,2020 – October 2020)  Do cold calls to potential seller of properties.  Prequalify the sellers they are motivated seller before pushing them to Podio an endorsing to the Lead Acquisition Manager.  Gather all the necessary information needed like condition of the property, square footage, number of bedrooms/ baths, foundation type, roofing type.  Demonstrate a friendly yet professional attitude over the phone to send appropriate impression that we are serious cash buyers. Virtual Assistant - Technoglobal Solutions – WFH  Virtual Assistant Sales – Discover Marketing 2020) (February 10, 2020 – May 15, Assist the General Manager in maintaining the company mailbox. Coordinate with the suppliers about the the Purchase Orders through email and phone. Update the product pricing and product description in the online store. Enter into the system all the necessary Purchase Orders from the customers and make sure they tally on the email correspondence.  Maintain the Purchase Book on a monthly basis.  Participate in the marketing campaigns of the company ( ex. Discount code, BOGO, free shipping on some items)  Helps streamline the process flow by creating process flow with screenshots and update in the shared drive.      Concentrix Philippines – Synnex Account (I.T.Distributor) Shared Service / I.T.Distirbution/Supply Chain Management Sales Associate – Microsoft Account (April 2,2019 – December 15, 2019)  Call the customer for any possible sale they made thru web orders.  Coordinating with various sales representatives about sales orders and ensures these orders are successfully executed.  Create quotes for Microsoft volume licensing, CSP  Coordinates anniversary orders for Microsoft products with the reseller by looking up and computing the anniversary amount (3 year payments)  Assist the customer over the phone about the different CSP products that can be offered under commercial, academic, government in the portal.  Gives suggestion about the licensing requirement the customer might want to purchase like the number of core requirements needed in order to meet the minimum order requirement.  Ingram Micro Shared Services (I.T.Distributor) Shared Service / I.T.Distirbution/Supply Chain Management Associate Sales Representative (January 16,2017 – February 14,2019)  Associate Sales Representative under the Small Medium Business – account management of various customer database from ensuring that contact lists are updated, stocks of customers are up to date and offering potential business opportunities that will generate revenue.  Coordinating with various departments such as the accounting department for pricing and invoice, supply chain team for stocks availability, customer service team for merchandise returns and tracking of shipments.  Maintain good relationship with the customers by providing exceptional customer service and managing expectations.  Helping the team to achieve the monthly sales quota.  Doing price negotiation between the vendor and the customer to ensure smooth business transaction and close successful deal.  Providing product quotation to potential customers to cater to their needs and their end users as well.  Ensures all approved discounts are applied by communicating with the Cost Override group and credit analyst.  Maintains customer accounts by calling them to give them updates about the latest offer / promo that we have that they can take advantage of. Priority accounts are those that has not ordered for the past 1 year.  Shell Shared Services Center (Shell Group of Comp) ● Shared Service / Oil and Gas Finance Operations Data Analyst (August 2, 2010 – November 4,2012)  Data Verifier under the Verifiers Team – ensures all changes / creation made on the GL account, cost center, customer's shipping and billing address have a valid request from the client and are in line with the data policy. This role ensures accuracy and completeness of the data that is being used by other department for their accounting process.  Coordinates with the GRA or audit team on a quarterly basis to check how updated the data is and makes sure that the changes made does not have financial impact on other department using the GL and Cost Centers.  Data Analayst under the HRMM/Projects and Timewriting Team - process request from the client regarding the changes on the information of Shell Employees, Contractors and 3 rd party vendors. This includes the type of service they render whether full time or part time, the hourly rate, and basic personal data changes.  Process request regarding Projects set up by a particular department before going live. This monitors the start date and end date of the project, the budget for the entire project and the department involved in the particular project and the split up for the budget.  SERP Stabilization Metrics Report – performs data cleanse on the WBSE in the system to update the entire records whether a data is still active or the project has ended and to catch those inactive WBSE that needs to be coordinated with the respective project managers if it will be retained or closed. This report is done on a quarterly basis and is being sent to the Process Owner for review.  Deutsche Knowledge Services Phil. (Deutsche Bank Group) ● Banking / Finance Finance Associate (September 1, 2009 – February 26, 2010)  BALANCE SHEET PACK - Handles the UK Accrual Aging report which includes aging of receivables and prepayments of IT related costs.  GLOBAL ADVICE -Preparation of the Global Advice report which summarizes all IT related cost charges such as Microsoft Desktop, Oracle, Microsoft Servers etc., to be charged out to global users of Deutsche Bank.  UK & US INTERCOMPANY ACCRUALS - Manages the inter-company payable and receivable accruals of both UK and US division and charging these costs among users globally by creating journal entries and uploading in SAP FICO.  UK & US INTERCOMPANY ALLOCATIONS - Handles the allocation of local portion of IT costs to different cost centers in UK and US region. This is done after allocating the global portion.  UK & US BALANCE SHEET RECONCILIATION - Updates the Balance Sheet of UK and US region based on what has been allocated and charged out for the IT related costs and reconcile the balances if there are any residuals left in the customer's account.  P & L RECONCILIATION - Responsible for the P & L reconciliation of both UK and US and makes sure that the pass thru cost centers of both regions are zeroed out since all of the charges should be allocated out.  UK & US INTER-REGIONAL INVOICING - Responsible for chasing up customers for payments owed to both regions by processing and submitting the corresponding Invoices to Accounts Payable team and ensures that these invoices are paid within credit term: 60 days.  Means Marketing Establishment (Deira Dubai, UAE) ● Marketing Services Junior Accountant (February 17, 2008 – March 31, 2009)  Coordinates with Sales Department and Logistics Department for the proper delivery of customer’s orders.  Preparation of Purchase Order for prospective customers in the Middle East region which includes Saudi Arabia, Qatar, Bahrain, Kuwait and UAE .  Interact with Senior Accountant on daily basis.  Compile, enter and post monthly adjusting journal entries.  Discuss, negotiate and close a successful deal with the client.  Responsible for creating quotations and pricing for each client with proper coordination          with the suppliers from Singapore (SIS Sugar), Belgium (Nefis Cheese) and Australia (Bega Cheese Ltd). Ensures that payment from customers are on-time and do follow-ups Coordinate and report weekly to superiors regarding the status of the project. Monitors invoices and cheque entry for each customer. Responsible for monthly accounting reports for the company like the Cash Flow and Income and Expense Statement. Responsible for the daily time sheet of the employees. Responsible for payroll monthly journal entries and reconciling monthly reports. Administer office supplies and office affairs as well as the petty cash. Calls up potential customers and give brief information about the products that we offer. Sykes Asia Incorporated Customer Service and Business Process Outsourcing One San Miguel Building, Ortigas, Pasig City, Philippines. Cash Application Specialist-Emerson Energy Systems Division (June 19, 2006 to February 7, 2008)  Transfers payment from JP Morgan Receivables Edge (Bank One Payment facility) to the Client's system (SAP) Accounts Receivable  Applies the payments received via credit card, checks, wires and Electronic Data information  Creates Debit Memos and Credit Memos if deemed necessary to facilitate accuracy in cash application  Handles different disputes (e.g. tax, freight, pricing) as cause of short payments and notifying the collector of such payments .  Reviews inter company payments and makes sure these payments are transferred to them by issuing a check requisition.  Analyzes discounts given to various customers and check if the properly apply on the payment.  Researches on payments via website by some customers who put the details of the payments in their website.  Manages the Customer database by updating information of certain customers and setting up new customers by giving them a valid sold to, bill to, or ship to numbers in order to facilitate delivery of goods and materials.  Maintains the Accounts Receivables (Customer General Ledger) and sees to it that its updated.  Applies Canada payments into SAP which consists of check payments, wire payments and inter company payments.  Creates the Cash Sheet that is being sent to US counterparts that includes the US cash balances, Canada cash balances, and Mexico cash balances.  Applies Mexico payment which includes Electronic Fund Transfers and wire payments.  Monitors the delivery number of some customers and ensures that its corresponding invoice number is entered into the system.  Panasonic Manufacturing Philippines Corp. Manufacturing Company Bo.Mapandan Ortigas Ave Extension Taytay Rizal Philippines Accountant 1-Finance Head Office (September 2005 to June 2006)  TAXES AND DUTIES-Evaluates all data, with regards to documents received from Logistics Department. Checks the amount and computation to be submitted to the bank as well as inputting of such data  FREIGHT AND STORAGE- -Makes sure that all documents such as invoice, receipt, statement of account and request for payment are well taken care of  PAYMENT OF VARIOUS DEPT.REQUEST-Prepares the Request for Payment of each department for supplies and other expenses  BROKER'S ADVANCES-Reimbursement on various processing fee paid by broker with regards to releasing of imported materials.  HOSPITALIZATION BENEFITS- -Prepares summary of various hospitals that needs payment. Checks all documents according to the policy of the company and journalize payment for payable to employee.  MARINE INSURANCE PAYMENT-Prepares summary of insurance of all imported and local materials and finished products of the Manufacturing Division as well as Sales/Marketing Division and effect payment of such with either bank to-bank transactions or check payment.  SUMMARIZE INPUT VAT- - Prepares summary of input tax accumulated by the Supply, Service and Capital Goods of the company and submit the reconciled data to Special Group Division (Tax Section).  SUPPLIER'S PAYMENT- -Prepares request for Supplier's Payment based on their Statement of Account, company's purchase order, invoice and it's corresponding EWT. Reconcile the payment if it did not match with the company's Accounts Payable Aging Analysis.  INTRA-RECONCILIATION- -Reconciles with various departments if there are any discrepancies between the total amount of requests being charged to them and the total amount being paid in the bank.  PETTY CASH PREPARATION- -Prepares the daily petty cash requests of the department and effect payment thru check preparation.  Schedules the release of checks for vendors and employees.  Maintains the custody of unused checks under lock and key.  HANDLES THE HEAD OFFICE GENERAL LEDGER-Responsible for maintaining the Head Office General Ledger (Accounts Payable side) every month and makes sure that the book is closed and balanced.  Handles the application of health card of all the employees.  Generating the report of the Commercial Sales for the current month and responsible for the preparation of the Purchase Book as well as the monitoring of the cash disbursement of the company.  Handles the Accounts Payable Voucher, together with its corresponding Debit Memo and Credit Memo. V. SEMINARS/TRANING ATTENDED Live Conference Call with the US Clients for SAP Training (Aug. 2006-Oct 2006) OSMA Building, Ortigas - Pasig City, Philippines By Rob Zajkowski Live Conference Call with the US Clients for Getpaid Training (Nov. 2006) OSMA Building, Ortigas - Pasig City, Philippines By Rob Zajkowski Live Conference Call with the US Clients for Receivables Edge Training (Nov. 2006) OSMA Building, Ortigas - Pasig City, Philippines By Rob Zajkowski Live Conference Call with the US Clients for Receivables Edge Training (Dec. 2006) OSMA Building, Ortigas - Pasig City, Philippines By Karen Buena On-the-Job Training at Refrigerator Dept. Panasonic Mfg.Phils.Corp. Bo. Mapandan Ortigas Ave Extension Taytay Rizal Direct Selling and Network Marketing Trade Fair '04-Megamall Mandaluyong City The Rich Landscape of Human Resource Management NCBA -Taytay Rizal
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