Richelle Cacho

RICHELLE D. CACHO 156 Waling-Waling Street Lodora Village ,Tunasan ,Muntinlupa City-- OBJECTIVE: To be able to contribute to showcase my experience and skills while working home based. EDUCATIONAL BACKGROUND: Bachelor of Science in Medical Technology Year 2006 Centro Escolar University Mendiola, Manila WORK EXPERIENCE: ASIAN HOSPITAL AND MEDICAL CENTER Alabang, Muntinlupa Medical Technologist -) CONVERGYS Northgate Cyberzone Alabang, Muntinlupa Customer Service Representative-.Answers cutomers inquiry , mainly about billing concerns 2.Perform basic to advance trouble shooting for Directv US Customers. 3.Upsell channel packages (HBO,Cinemax) HSBC-HDPP Northgate Cyberzone Alabang, Muntinlupa Sales Agent /Customer Service Representative ( AUGUST 2010-SEPETE MBER 2013) CAPITAL ONE PHILIPPINES SUPPORT SERVICES COPRPORATION Customer Service Associate Coordinator OCTOBER 2013- SEPTEMBER 2016 1.Subject Matter Expert- answers and assists agents with task related concerns to help customers with their reason for calling 2.Take escalated calls 3.Assists Unit Managers /Team leaders with their daily tasks of ensuring that the team has daily healthy working environment by motivating them and giving updates with their daily stats as well as making sure each member of the team is being assisted with their immediate needs . 4.Creates and conducts task related skill builder sessions for new and tenured associate . BALANCE DIAGNOSTICS USA Home based part time (May 2017-Present) New York USA Administration Assistant(Virtual Assistant) 1. Call insurance companies to verify if insurance is still active and if diagnostics tests are covered.