Richarda Glass

Richarda Glass 16117 S Lotus Dr., Cleveland, OH 44128 | - |-PROFESSIONAL SUMMARY Professional, hardworking perfectionist who enjoys working on complex projects and has five (5) years of legal support experience filing pleadings in federal, municipal, state, appellate, and Supreme Court cases. Detail oriented team player with proven success in working in the practice groups of litigation, bankruptcy, foreclosure, asbestos, health care, family law, employment law, workers compensation, and intellectual property. Possesses proficiencies working in Microsoft Office (Word, Excel, Outlook, PowerPoint) as well in legal software such as Elite, Compulaw, eDocket, BestCase, Hope Bankruptcy, PACER/ECF, Odessy, & Courtlink, LexisNexis Advanced, PATTSY, and Westlaw. Has training in medical terminology, anatomy and physiology, CPT, HCPC, and ICD-10-CM coding as well as CMS and HIPAA guidelines. EDUCATION Bachelor of Science in Legal Studies South University, Savanna, GA Anticipated September 2019 PROFESSIONAL EXPERIENCE Medical Billing Specialist May 2017 – September 2017 Aerotek (PNC), Cleveland, OH ● Processed 100 explanation of benefits (EOB) daily to verify CPT, HCPC, and ICD-9 coding, balances and adherence to CMS and HIPPA regulations. ● Completed approximately 200 medical records requests daily to ensure productivity ● Was noted for lowest errors and highest output Legal Secretary February 2016 – September 2016 Thompson Hine, LLP, Cleveland, OH ● Drafted correspondence, invoices, and completed edits to contracts and mortgages ● Maintain accurate bookkeeping for the attorney including hours billed and other various expenses ● Answer client calls and inquiries, opening client matters using Elite ● Complete the distribution of contracts to borrowers and lenders, to assist with the closing of multimillion dollar deals Docket Clerk November 2014 – June 2016 Thompson Hine, LLP, Cleveland, OH ● Filed pleadings in federal, state, and local courts electronically (PACER/ECF, Odyssey, NYSCEF) ● Resolved projects in 24 hours utilizing Elite docketing software to manage 200+ attorneys simultaneously ● Researched Civil Rules of Procedure for correct trigger dates for litigation, family law, real estate, and asbestos cases, helping to provide risk management to firm. ● Ran various reports for attorneys of the firm and specific attorneys to assist them with their court preparation ● Verified work completed by others on the teams to help ensure accuracy with docketing entries Bankruptcy Paralegal October 2013 – November 2014 The Law Offices of Sheronda Dobson, Cleveland, OH ● Completed business intake procedures resulting in initial interviews and conflict checks. ● Initiated interviews and collect documents for schedules for an average of 100 clients to begin building their file and preparing it for chapter 7 bankruptcy cases. ● Handling mortgage foreclosure proceedings by tracking court dates and filings. Claims Processor June 2013 – November 2014 Progressive Insurance, Cleveland, OH ● Processed 200+ incoming calls daily and assisted clients with basic questions on existing claims, new claims reports, and roadside assistance claims. ● Processed high-volumes of First Notice of Loss claims (FNOL) to assist with accidents at the scene.